Sales and Service Manager - 121660
#121660 Sales and Service ManagerExtended Deadline: Wed 4/5/2023
UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.
For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy
A cover letter is required for a complete application packet.
UCSD Layoff from Career Appointment: Apply by 02/28/2023 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 03/09/2023. Eligible Special Selection clients should contact their Disability Counselor for assistance.
This recruitment will remain open until filled. Candidates who apply by 3/9/2023 will be given priority consideration.
The Sales and Service Manager will provide daily management and leadership to multiple divisions of Parking Services (PS) including Campus Parking/Permit Sales, Campus Curbside and Lost and Found. Conduct responsible and complex analysis for multiple administrative operational units of PS to identify business opportunities and recommend new fiscal, administrative and operations methods, policies, procedures, and practices that apply campus-wide and/or University-wide and that lead to major changes to parking pricing strategies, purchase methods, service delivery, and/or complex cash and permit management. Serve as key advisor to the Parking Director in matters of $20 Million annual revenue collection, revenue controls and auditable processes in full compliance with BUS-49.
Direct complex analysis and reconciliation processes between PS’ parking access and revenue control system (T2 Flex) and Auxiliary reporting sources. Responsible for the safekeeping, accounting and auditing of $2 Million annual permit inventory and $5,000 daily change fund. Provide analysis and recommendations in the development and modification of computer programs and databases created and/or implemented for PS permit sales and cash collection functions. Work with the Parking Director and Information Technology Services (ITS) to articulate operational and systems needs, test software and new technologies to evaluate customer service impact and overall system performance.
Manage sales operational activities and provide supervision for the Commuter and Visitor Information back office administration staff. Monitor proper functioning of business support systems such as Point of Sale, ParkMobile codes and Paystation coupon code systems for Transportation Services. The Sales and Service Manager will use skills as a seasoned and experienced administrative operations professional to manage, plan and administer the operations of a small to mid-sized department or organizational unit with limited scope. Perform short- and long-term planning for the organization. Demonstrate good judgment in selecting methods and techniques for obtaining solutions.
- May work evenings and weekends as operationally necessary.
Demonstrated management experience in planning, analyzing, coordinating and supervising diverse programs and services in a large-scale and complex environment.
Thorough knowledge of rules and regulations, processes, protocols and procedures for budget, accounting and fund management, and/or personnel management. Thorough knowledge of financial analysis and reporting techniques, and/or human resources policies and procedures for Staff employees.
Proven management and supervisory background. Skilled in recruiting, interviewing, training, evaluating performance, creatively recognizing and rewarding excellent performance and identifying and implementing disciplinary actions as needed. Previous experience developing and implementing training programs. Ability to assess knowledge, skills, and abilities of personnel sufficient to achieve high organizational productivity and meet goals.
Experience and extensive knowledge of internal controls and cash handling methods as practiced in banking or other similar cashiering environments. Experience interpreting and following internal control procedures and cashiering policies and procedures.
Proven knowledge of a variety of administrative operational activities such as event planning, basic fundraising processes, risk management planning, website design, accounting and payroll, and contracts and grants regulations and guidelines.
Strong writing, general research and comprehension skills with the ability to identify appropriate information resources and to understand and interpret complex data, material, and documents.
Demonstrated knowledge of data security and privacy requirements, including FERPA (Family Educational Rights and Privacy Act), the California Information Practices Act and PCI Compliance.
Demonstrated ability to coordinate and chair meetings and make presentations to provide a variety of information on transportation programs, services, plans, policies and/or procedures.
Solid knowledge of common computer application programs. Advanced skill in the functional use of computer and web-based applications such as, but not limited to: Microsoft Office Suite, Outlook, T2 Flex, eBusiness tools, and other network programs such as electronic mail and electronic calendar.
Proven skill and ability to understand the use of relational databases to facilitate working with Information Systems personnel to identify application needs. Experience in the use of a network and automated customer database. Strong skill in database management.
Strong skills in short-term planning, analysis, problem-solving, and customer service. Proven ability to use discretion and maintain confidentiality.
Excellent analytical skills to investigate and compile financial, budgetary and program data, interpret policies and procedures and resolve a broad variety of complex issues and problems. Ability to define problems, interpret trends, identify various options to resolve multi-faceted problems and independently develop and implement solutions.
Effective interpersonal skills including verbal and written communication, active listening, critical thinking, persuasiveness, advising and counseling skills.
Excellent verbal and written interpersonal and communication skills, including tact, diplomacy, discretion, and flexibility with diverse backgrounds, nationalities, and those whose primary language is not English.
Proven ability to establish cooperative working relationships with internal and external customers/contacts at all levels including health systems administration, campus departments, student organizations, community representatives, front line customer service staff, management staff, and vendors. Ability to negotiate a mutually agreeable solution to a conflict between individuals and/or organizational units.
DOJ/FBI and DMV background checks and clearances required prior to employment.
Must possess and maintain a valid California Driver License. May be required to participate in DMV Pull Notice Program.
Pay Transparency Act
Annual Full Pay Range: $59,700 - $124,300 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $28.59 - $59.53
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.
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Job Reference #: 121660