DESCRIPTION

The Sales and Service Manager will provide daily management and leadership to multiple divisions of Parking Services (PS) including Campus Parking/Permit Sales, Campus Curbside and Lost and Found. Conduct responsible and complex analysis for multiple administrative operational units of PS to identify business opportunities and recommend new fiscal, administrative and operations methods, policies, procedures, and practices that apply campus-wide and/or University-wide and that lead to major changes to parking pricing strategies, purchase methods, service delivery, and/or complex cash and permit management. Serve as key advisor to the Parking Director in matters of $20 Million annual revenue collection, revenue controls and auditable processes in full compliance with BUS-49.

Direct complex analysis and reconciliation processes between PS’ parking access and revenue control system (T2 Flex) and Auxiliary reporting sources. Responsible for the safekeeping, accounting and auditing of $2 Million annual permit inventory and $5,000 daily change fund. Provide analysis and recommendations in the development and modification of computer programs and databases created and/or implemented for PS permit sales and cash collection functions. Work with the Parking Director and Information Technology Services (ITS) to articulate operational and systems needs, test software and new technologies to evaluate customer service impact and overall system performance.

Manage sales operational activities and provide supervision for the Commuter and Visitor Information back office administration staff. Monitor proper functioning of business support systems such as Point of Sale, ParkMobile codes and Paystation coupon code systems for Transportation Services. The Sales and Service Manager will use skills as a seasoned and experienced administrative operations professional to manage, plan and administer the operations of a small to mid-sized department or organizational unit with limited scope. Perform short- and long-term planning for the organization. Demonstrate good judgment in selecting methods and techniques for obtaining solutions.

• May work evenings and weekends as operationally necessary.

QUALIFICATIONS

• Demonstrated management experience in planning, analyzing, coordinating and supervising diverse programs and services in a large-scale and complex environment.

• Thorough knowledge of rules and regulations, processes, protocols and procedures for budget, accounting and fund management, and/or personnel management. Thorough knowledge of financial analysis and reporting techniques, and/or human resources policies and procedures for Staff employees.

• Proven management and supervisory background. Skilled in recruiting, interviewing, training, evaluating performance, creatively recognizing and rewarding excellent performance and identifying and implementing disciplinary actions as needed. Previous experience developing and implementing training programs. Ability to assess knowledge, skills, and abilities of personnel sufficient to achieve high organizational productivity and meet goals.

• Experience and extensive knowledge of internal controls and cash handling methods as practiced in banking or other similar cashiering environments. Experience interpreting and following internal control procedures and cashiering policies and procedures.

• Proven knowledge of a variety of administrative operational activities such as event planning, basic fundraising processes, risk management planning, website design, accounting and payroll, and contracts and grants regulations and guidelines.

• Strong writing, general research and comprehension skills with the ability to identify appropriate information resources and to understand and interpret complex data, material, and documents.

• Demonstrated knowledge of data security and privacy requirements, including FERPA (Family Educational Rights and Privacy Act), the California Information Practices Act and PCI Compliance.

• Demonstrated ability to coordinate and chair meetings and make presentations to provide a variety of information on transportation programs, services, plans, policies and/or procedures.

• Solid knowledge of common computer application programs. Advanced skill in the functional use of computer and web-based applications such as, but not limited to: Microsoft Office Suite, Outlook, T2 Flex, eBusiness tools, and other network programs such as electronic mail and electronic calendar.

• Proven skill and ability to understand the use of relational databases to facilitate working with Information Systems personnel to identify application needs. Experience in the use of a network and automated customer database. Strong skill in database management.

• Strong skills in short-term planning, analysis, problem-solving, and customer service. Proven ability to use discretion and maintain confidentiality.

• Excellent analytical skills to investigate and compile financial, budgetary and program data, interpret policies and procedures and resolve a broad variety of complex issues and problems. Ability to define problems, interpret trends, identify various options to resolve multi-faceted problems and independently develop and implement solutions.

• Effective interpersonal skills including verbal and written communication, active listening, critical thinking, persuasiveness, advising and counseling skills.

• Excellent verbal and written interpersonal and communication skills, including tact, diplomacy, discretion, and flexibility with diverse backgrounds, nationalities, and those whose primary language is not English.

• Proven ability to establish cooperative working relationships with internal and external customers/contacts at all levels including health systems administration, campus departments, student organizations, community representatives, front line customer service staff, management staff, and vendors. Ability to negotiate a mutually agreeable solution to a conflict between individuals and/or organizational units.

SPECIAL CONDITIONS

• DOJ/FBI and DMV background checks and clearances required prior to employment.

• Must possess and maintain a valid California Driver License. May be required to participate in DMV Pull Notice Program.