Job Description

Payroll Title:
Salary Range
Commensurate with Experience
Greenwich Drive
Appointment Type:
Appointment Percent:
Total Openings:
Work Schedule:
Days, 8 hrs/day, Monday - Friday

As a federally-funded institution, UC San Diego Health maintains a marijuana and drug free campus. New employees are subject to drug screening.

#114007 Revenue Cycle Epic Trainer - Hybrid/Remote

Extended Review Date: Wed 9/21/2022

For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy

UCSD Layoff from Career Appointment: Apply by 01/24/22 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 01/27/22. Eligible Special Selection clients should contact their Disability Counselor for assistance.

This position will work a hybrid schedule which includes a combination of working both onsite at Greenwich Drive and remote.

This position will remain open until filled.


UC San Diego Health's Revenue Cycle department supports the organization's mission to deliver outstanding patient care and to create a healthier world - one life at a time. We are a diverse, patient-focused, high-performing team with a commitment to quality, collaboration, and continuous improvement that enables us to deliver the maximum standard of care to our patients. We offer challenging career opportunities in a fast-paced and innovative environment and we embrace individuals who demonstrate a deep passion for problem-solving and customer service.

This is a full-time process improvement and Epic EMR training role consisting of classroom, onsite and virtual training support. Responsible for instructional design and education on multiple applications and workflows across the front, middle and back of the revenue cycle process.

Participates in end user workflow analysis and validation during system planning and design phases while applying root cause analysis methodologies to properly diagnose registration process failures. Facilitate and manage cross-functional training improvement initiatives while working with internal customers, stakeholders, and business leaders to identify the gap between current and desired result. Trainer will work closely with our Hospital Billing Departments, Customer Service Single Billing Office and Clinical Research Billing and continually re-educate based on department and organization training needs.

The scope of knowledge and education/training content includes all aspects of hospital billing including insurance eligibility and benefits coverage verification, pre-service authorization, research billing, patient account billing and collection, payment and contractual allowance application, payment denials, customer service, bad debt management, collection services, charitable care, self-pay discounts, payment plans, bankruptcy and escheatment, return mail, UCSD Health and external financial assistance programs, problem/complaint resolution experience.

Collaborate with the Continuous Improvement Director and Revenue Cycle Leadership to reduce errors impacting the supported departments and mitigate controllable loss utilizing the Lean Management Methodology. Serves as the liaison between the Continuous Improvement Team, Revenue Cycle, Operational Departments, external partners, and vendors.


  • Seven (7) years of related experience, education/training working in a complex hospital billing department using Epic EMR, OR a Bachelor’s degree in related area plus three (3) years of related experience/training working in a complex hospital billing practice of a large healthcare setting using Epic EMR.


  • Experience in adult learning and education plus excellent facilitation, technical writing, consultative and presentation skills.
  • Epic Certification or Strong Epic Experience as a Super User in Hospital Billing.
  • Combined experience with Epic SBO and Resolute Hospital Billing.
  • Clinical Research Billing experience using Epic EMR in a complex academic healthcare setting.
  • Experience with e-learning software applications such as Articulate or Captivate.


  • Must be able to work various hours and locations based on business needs.
  • Employment is subject to a criminal background check and pre-employment physical.

Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see:

UC San Diego is a smoke and tobacco free environment. Please visit for more information.

Application Instructions

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