DESCRIPTION

Working independently under general supervision using professional Registrar student record-based concepts, applies a level of breadth and depth with student record and service delivery practices, policies, and regulations. Reporting to the Assistant Registrar for Enrollment Services, the Residence Deputy is responsible for complex analysis of residency for purposes of determining tuition and related processes.

This position analyzes complex laws and regulations requiring vast knowledge of immigration law and the tax code, and policies and procedures of both the university and the UC system. The Residence Deputy acts with a high degree of autonomy, having highly specialized skills in analysis and training regarding residence for tuition purposes for new and continuing students where the consequences of error may be financially significant. This position is responsible for leading, training, planning, organizing, evaluating, directing, controlling, and maintaining all functions and issues within the areas related to student residency determinations.

This position acts as a subject matter expert for the University for all areas relating to residency determinations and collaborates across departments to disseminate information and streamline business processes.

QUALIFICATIONS

• Bachelor's degree in related area and / or equivalent experience / training.

• Thorough knowledge of policies, regulations, and practices with student records services. Proven knowledge of the theory, spirit, principles, concepts, and petition types of all U.S. Immigration and Naturalization Service laws, federal regulations, and guidelines as it pertains to residence matters.

• Ability to apply thorough knowledge of policies to a variety of individual situations. Recommends procedures to ensure compliance in a diverse learning community. Thorough knowledge of policies, regulations, and practices with student records services. Substantial experience in an academic service unit of a comparably complex educational setting, involving the activities of residency for tuition purposes and enrollment services.

• Strong problem identification, critical thinking, and problem-solving skills; judgment and decision-making ability. Ability to assess processes and implement improvements.

• Proven ability to establish and maintain cooperative relationships with campus departments, UC campuses, and external agencies. Ability to train and direct employees in all aspects of residency for tuition purposes matters.

• Thorough knowledge of University policies, processes, and procedures and of Federal and California laws pertaining to the privacy rights of students and access to student information.

• Proficient knowledge of common University-specific computer application programs and productivity software.

• Strong written and verbal communication skills. Active listening skills. Customer service orientation. Interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Interpersonal and communications skills to work with both technical and non-technical personnel at various levels in the organization.

• Ability to interact in a professional manner with University staff at all levels with patience, diplomacy, and flexibility. Ability to communicate clearly and effectively in person, by telephone, and in writing.

• Working knowledge and demonstrated ability to use complex databases.

• Ability to work with people from diverse cultures. Utilizes excellent constituent service skills with all interactions. Strong knowledge of advising and counseling techniques.

• Thorough knowledge of advising and counseling techniques.

• Demonstrated ability to provide the best customer service and student support experience to all stakeholders.

SPECIAL CONDITIONS

• Duties may require direct contact with children (defined as individuals under the age of 18). Completion of the Child Abuse and Neglect Reporting Act (CANRA) form is required.

• Job offer is contingent upon a satisfactory clearance based on background check results.

• Must be available to work evenings/weekends during peak periods; some domestic travel may be expected.

• Cover letter required for a complete application.