Referral Coordinator - 116749
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#116749 Referral CoordinatorExtended Deadline: Tue 7/5/2022
For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy
UCSD Layoff from Career Appointment: Apply by 6/8/22 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 6/21/22. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Under the supervision of the Contact Center Manager, the Referral Coordinator primarily oversees and provides leadership and training for all back-end duties such as call center, referral, authorizations, coaching, and other advanced administrative duties, etc. Duties for this position are daily referral processing, answering inbound and outbound calls, providing concierge service to our affiliates. Expert level of time management - completing a referral within 24 to 48 hours of receipt, and scheduling for various specialties, including outside specialties. High-level customer service with our patients, referring providers, and departments are essential.
The Referral Coordinator has oversight over his/her junior counterparts. The Referral Coordinator serves as a resource for the entire department. With the guidance of the Contact Center Manager, the Referral Coordinator initiates and participates in improvement efforts, which directly impact the practice. Performs other related duties as assigned.
Three (3) years of previous related experience; skills, and extensive knowledgeof practices in an Ambulatory setting.
Proven experience in an administrative lead role and front office administration.
Experience working in a call center environment.
Possess working knowledge of performance metrics.
Experience in referrals and following specific scheduling protocols. Ability to register/schedule appointments by working between two systems.
Proficient knowledge of computer programs including Excel, PowerPoint, Graphs, Word, etc.
Possess the skills and extensive knowledge of practices in an ambulatory setting.
Extensive knowledge of medical insurance, authorization, referral processes, and institutional contract matrix and institutional processes.
High-level customer service and teamwork and excellent communication skills.
Solid organizational skills; ability to prioritize work.
Ability to articulate physician's areas of expertise.
Understands the functions of the physician liaison department.
Understands the TAR process. Understands and applies Cash Pay/Self Pay processes.
- Experience in ambulatory practice call center environment.
- Bilingual in Spanish and English.
- Able to flex work hours, including overtime, weekends, and holidays if required for business needs.
- Must be able to work various hours and locations based on business needs.
- Employment is subject to a criminal background check and pre-employment physical.
Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).
If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!
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