DESCRIPTION

DEPARTMENT OVERVIEW

The Division of Extended Studies (DES) at UC San Diego is fully self-supporting, operating year-round (12 months of active instruction) with a budget of $47 million annually in primarily fee income. The unit has over 200 career employees, including academic, management, staff and executive, as well as represented and non-represented positions. Many casual or contract employees and student workers also serve in the organization. In addition, DES employs more than 1,000 active by-agreement instructors.

DES operates in 200,000 square feet of managed space, including a large off-campus classroom facility. The unit maintains a robust online learning platform, operating 24/7 with webcasting and video-conferencing capability. DES also has a strong web presence with e-commerce operating 24/7. There are over 60,000 enrollment transactions annually; 35,000 outreach certification transactions and 25,000 service transactions. DES supports a robust network of representatives, agents, and students (both residential and online) around the globe. Along with all of this, DES operates two television stations, a variety of public lecture programs and is active in federal, state, local, and private research and technical assistance programs and activities.

As of Fall 2020, the University has assumed ownership of a major downtown center for which DES is taking full financial and programming responsibility. The 66,000-square-foot building will support a rich mix of campus-based and community programs reflecting the teaching, research and public service mission of UC San Diego: classroom instruction, continuing education, arts and cultural performances, civic events and collaborative community projects.

POSITION OVERVIEW

The Program Manager manages the planning, scheduling, implementation, and evaluation of programs and courses in the Corporate Education department at UCSD Division of Extended Studies. Uses skills as a seasoned, experienced public educational program professional to resolve a wide range of educational program issues and needs assessments. Develops new public educational programs, and works on complex public educational programs of diverse scope. Demonstrates good judgment in selecting methods and techniques for delivering courses, presentations and development programs. Receives general instructions and exercises judgment in selecting methods and techniques for course and instructional improvement. Fully knowledgeable in course subject matter and program.

Additional duties include ongoing client account management, course schedule planning, instructor recruiting, student and instructor advising, promotional planning, periodic program and course evaluation and adjustment, and responding to complex programmatic issues. In conjunction with the department director, corporate clients and other stakeholders, participates in long-range strategic planning. Develops outlines for new course curricula and updates, or recommends updates to existing course content. Participates in the development of strategic marketing plans and coordinates marketing events. Develops and monitors budgets.

• Incumbent must be available for occasional evenings/weekends and may be required to attend conferences/programs both locally and out-of-town, as requested. Some overtime during peak periods may be required.

• A cover letter is optional, but strongly encouraged.

QUALIFICATIONS

• Demonstrated knowledge of, and experience working in, continuing education, corporate education and/or other related field.

• Experience designing, developing and managing educational programs for adults.

• Proven experience providing academic advising to students.

• Demonstrated experience hiring and training instructors.

• Experience in community relations/outreach, developing strategic partnerships within the community to promote a brand and increase sales/profits.

• Experience with continuing education, professional associations, and corporate contract training.

• Thorough analytical skills to conduct analysis and develop recommendations, demonstrating organization and problem-solving skills.

• Knowledge of managing a portfolio of business and management courses at the university or corporate level. Specifically for Corporate Education courses.

• Proven experience developing and overseeing budgets.

• Knowledge of marketing concepts including participating in developing marketing plans, targeting audiences, and coordinating marketing events.

• Effective verbal, written and interpersonal communication skills and presentation skills.

• Thorough knowledge of and skill in delivering programs.

• Strong skills to conduct needs assessment and development of new presentations / courses to meet organizational needs.

• Skill in using business software systems in the completion of work assignments; i.e., Word, Excel, Access, PowerPoint.

• Bachelor's degree in related area and/or equivalent experience/training.

• Thorough knowledge of organization policies and procedures.

• Thorough knowledge of current public educational programs and trends.

SPECIAL CONDITIONS

• Background check is required for this position.

• Incumbent must have own transportation, insurance, and a valid California Driver's License.

• Duties may require direct contact with children (defined as individuals under the age of 18); completion of the Child Abuse and Neglect Reporting Act (CANRA) form will be required.