Patient Rev Cycle Customer Service Professional - 115268
#115268 Patient Rev Cycle Customer Service ProfessionalExtended Deadline: Fri 2/10/2023
UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.
For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy
UCSD Layoff from Career Appointment: Apply by 03/24/22 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 03/29/22. Eligible Special Selection clients should contact their Disability Counselor for assistance.
This position will remain open until filled.
UC San Diego Health's Revenue Cycle department supports the organization's mission to deliver outstanding patient care and to create a healthier world - one life at a time. We are a diverse, patient-focused, high-performing team with a commitment to quality, collaboration, and continuous improvement that enables us to deliver the maximum standard of care to our patients. We offer challenging career opportunities in a fast-paced and innovative environment and we embrace individuals who demonstrate a deep passion for problem-solving and customer service.
The Customer Service Professional I is responsible for performing patient revenue cycle and customer care activities in accordance with applicable Federal, State and local standards, guidelines and regulations, and in adherence to UCSD Health customer service standards. These responsibilities include but are not limited to customer service, patient billing and/or patient account balance collection activities associated with the hospital and professional revenue cycle.
A minimum of four (4) years of related hospital or professional services billing and collection experience.
Experience must include patient billing, collections and customer service. Experience working with hospital or professional services billing information systems.
Proven understanding of the principles of customer service, customer communications, and/or problem resolution, relevant to healthcare settings.
Thorough knowledge of government and non-government payer requirements, reimbursement rules, laws and regulations that govern billing/collection activities.
Proven knowledge of financial assistance programs, and demonstrated ability to match customer needs to the appropriate programs and facilitate the application process.
Demonstrated knowledge of medical terminology, CPT, ICD-10, HCPCS, and modifier codes, including impact on coverage and reimbursement.
Strong proficiency in use of Microsoft Office applications (including Outlook, Skype/Lync, Excel, Word).
Ability to apply principles and best practices of customer service and courtesy during all types of customer interactions, including in-person and telephone.
Strong ability to apply problem analysis and resolution principles, and situation response guidelines, to appropriate take actions and resolve patient billing concerns with minimal direction.
Solid ability to communicate and problem-solve issues professionally and effectively with individuals at all levels of the organization. Ability to effectively communicate and escalate unresolved patient billing concerns to management.
- College level course work in medical terminology, finance, or other relevant subject matter.
- Experience with both hospital and professional services revenue cycle.
- Experience in academic or other complex, multi-specialty setting.
- HFMA Certified Revenue Cycle Representative, Certified Professional Coder (CPC or CPC-H).
- Successful completion of all modules of the Customer Services Education Series is required within six (6) months of hire.
- Must be able to work various hours and locations based on business needs.
- Employment is subject to a criminal background check and pre-employment physical.
Pay Transparency Act Full Salary Range: $56,334 - $70,011 Annually
The University of California, San Diego is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range for this position is defined as the Full Pay Range. The budgeted salary or hourly range that the University reasonably expects to pay for this position defined as the Expected Pay Scale. Placement within the Expected Pay Scale is determined by internal equity, relevant qualifications, and collective bargaining agreements (when applicable).
Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).
If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!
Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.
UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.
UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.