Patient Navigator II - Bilingual - 118013
As a federally-funded institution, UC San Diego Health maintains a marijuana and drug free campus. New employees are subject to drug screening.
#118013 Patient Navigator II - BilingualFiling Deadline: Mon 8/15/2022
For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy
This position is a part-time limited position with the possibility of extension/career conversion.
Special Selection Applicants: Apply by 08/15/22. Eligible Special Selection clients should contact their Disability Counselor for assistance.
This position will work a hybrid schedule which includes a combination of working both onsite at Rady Children's Hospital and remote.
UCSD Department of Psychiatry is one of the most innovative and productive academic departments in the country, offering challenging career opportunities in the diverse areas of advanced educational programs, cutting-edge research, and state-of-the-art clinical services. The department is committed to offering a dynamic learning environment and growing opportunities to its talented and dedicated employees. The Child and Adolescent Services Research Center (CASRC) is part of the Department of Psychiatry at UC San Diego and physically located at Rady Children's Hospital. CASRC researchers study the implementation of evidence-based practices for children with a range of mental health and developmental problems in community care settings.
The Patient Navigator will serve as a family mental health navigator for autistic patients (ages 4-16 years old) and their families through a family navigation intervention study within the Department of Psychiatry. Primary responsibilities include: obtain training to deliver the family navigation intervention to Spanish and English-speaking families, work closely with pediatric primary care and mental health service professionals to coordinate care, consent family participants, support data collection from families as part of the family navigation delivery, participate in weekly clinical supervision and develop expertise in service systems providing care to autistic children and their families.
Six (6) years of related experience, education/training, OR a Bachelor’s degree in related area plus two (2) years of relevant experience working (personally or professionally) with families to support coordination with service systems for autism, mental health, school services, community resources, family advocacy and public benefits.
Bilingual. Fluent in English and Spanish.
Must have valid California Driver’s License, acceptable driving record, and proof of vehicle insurance.
Acquiring knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare / Medicaid regulations. Knowledge of Medical Terminology. Knowledge of data collection, compilation, and analytical techniques. Working knowledge of autism, associated diagnostic and treatment services, and ability to provide accurate health information to individuals and groups
Skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance. Working knowledge of the organization and how to get issues resolved. Knowledge of autism and mental health oriented and general community resources.
Solid interpersonal and customer service skills. Ability to be diplomatic and highly organized. Ability to remain calm under pressure and apply sound judgment. Ability to use good judgment to interpret, clarify and report information to patients, families and staff.
Ability to communicate effectively, both orally and in writing. Ability to complete forms and record data thoroughly and accurately. Ability to maintain strict confidentiality.
Proficiency with Windows-based software including Microsoft word, Excel, Outlook. Knowledge of computer systems and software used in functional area.
Demonstrated experience assisting clients in navigating the health care service system and assist clients in overcoming barriers to accessing care.
Proven ability to provide one-on-one psychosocial support for clients.
Ability to maintain compliance with UCSD and participating healthcare system policies and procedures, confidentiality and HIPAA guidelines
Demonstrated experience to obtain family input on care delivery.
Must be willing to comply with security, health, and safety policies of participating healthcare organizations enrolled in the family navigation study.
- Caregiver (parent, family member) of a child or adult with autism or mental health care needs.
- Experience adhering to the family navigation intervention, which includes working with families for up to 4 months or until family action plan goals achieved.
- Employment is subject to a criminal background check and pre-employment physical.
- Annual TB test, flu vaccination and background check required to be in accordance with Rady Children’s Hospital health requirements.
- Must have the teleworking capacity and ability to provide education and training remotely using telehealth delivery.
- Must be willing to work a flexible schedule, including occasional overtime and evenings/weekends.
- Daily access to reliable personal transportation to meet families at community locations, clinics, or homes in San Diego.
- Must be willing to comply with security, health, and safety policies of participating healthcare organizations enrolled in the family navigation study.
Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).
If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.
UC San Diego Health Sciences is comprised of our School of Medicine, Skaggs School of Pharmacy and Pharmaceutical Sciences, The Herbert Wertheim School of Public Health and Human Longevity Science, and our Student Health and Well-Being Department. We have long been at the forefront of translational - or "bench-to-bedside" - research, transforming patient care through discovery and innovation leading to new drugs and technologies. Translational research is carried out every day in the hundreds of clinical trials of promising new therapies offered through UC San Diego Health, and in the drive of our researchers and clinician-scientists who are committed to having a significant impact on patient care. We invite you to join our team!
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