Parking Office Customer Representative - 121573
#121573 Parking Office Customer RepresentativeExtended Deadline: Wed 4/5/2023
UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.
For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy
This recruitment will remain open until filled. Initial application deadline: 3/1/2023.
UCSD Layoff from Career Appointment: Apply by 2/20/2023 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 3/1/2023. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Under direction, the Parking Office Customer Service Representative will assist faculty, staff and students with making the right selections for their parking needs. Provide information on all parking related functions of the campus as well as alternative transportation choices. Greet and assist faculty, staff, students, visitors, patients, and general public who come to UC San Diego to attend events such as conferences, seminars, meetings, performances, or social functions. Provide information to customers such as directions to various UCSD events and locations, and explain parking procedures, policies, and availability. Promote commuter programs and help plan, coordinate and implement Transportation events.
Conduct sales of parking permits. Assist customers who have been cited and instruct them on the appeal process. Accept citation payment via cash, check or credit card. Set up flex citation payment plan when necessary. Must accurately account for daily permit transactions including verification of sales and preparation of deposits, and maintenance of computerized and manual records, logs, and files. May be assigned to or provide back up support at various parking offices, kiosks, or information centers throughout campus and medical centers. Perform clerical duties such as filing, photocopying, and faxing as necessary.
- Weekend shifts and overtime may be required. May be required to work different shifts, hours, or locations.
Solid cash handling experience. Prior experience with Point of Sale Cash Register Systems and knowledge of standard cash reconciliation procedures. Skill in basic mathematical calculations with the ability to research transactions to resolve discrepancies within scope of responsibilities.
Solid listening, communication, and customer service skills with the ability to handle high volume, direct customer inquires from a diverse UC San Diego population in person, in writing, by telephone, and by email or electronic media. Ability to make decisions to resolve parking questions and concerns in a high volume workplace.
Demonstrated experience in record keeping with strict attention to detail. Ability to organize tasks, documents, and materials in a timely manner. Skill completing forms thoroughly and accurately. Skill at maintaining filing systems for rapid, easy retrieval by self and others.
Must possess strong computer skills. Demonstrated ability to efficiently use Microsoft Word, Excel, Access, Outlook, and PowerPoint, as well as other comparable software. Ability to use Point of Sale Systems, specialty database/gate access systems, as well as general email, Internet applications, telephones, photocopiers, fax machines, laser printers and calculators.
Proven ability to learn new technologies and apply their use to existing programs in order to improve and automate office procedures. Ability to follow through on established procedures and offer creative problem solving and/or resolution suggestions for existing systems and procedures.
Solid administrative and organizational skills; general knowledge and understanding of marketing/mass communication principles and methods.
Skill in organizing and prioritizing work to meet deadlines in an environment which emphasizes customer safety, service, and satisfaction as the highest priorities.
Ability to assess customers' needs and provide effective options in the realm of Transportation Services activities, service offerings, locations, policies and procedures.
Skill in working as a team, collaborating and working effectively with colleagues, supervisor, guests, and University personnel.
Ability to practice and model the fundamentals of UC San Diego's Principles of Community.
DOJ/FBI and DMV checks and clearances required prior to hire.
Must possess and maintain a valid California Drivers License. May be required to participate in the DMV Pull Notice Program.
Must be able to work outdoors occasionally in a variety of climates.
Must be able to lift and carry up to 20lbs barricades and equipment.
Must be able to stand or walk for long periods of time.
Pay Transparency Act
Annual Full Pay Range: $33,900 - $66,962 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $16.24 - $32.07
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.
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Job Reference #: 121573