Ophthalmic Admin Assistant - 116800
As a federally-funded institution, UC San Diego Health maintains a marijuana and drug free campus. New employees are subject to drug screening.
#116800 Ophthalmic Admin AssistantExtended Deadline: Thu 7/14/2022
For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy
UCSD Layoff from Career Appointment: Apply by 06/06/2022 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 06/16/2022. Eligible Special Selection clients should contact their Disability Counselor for assistance.
The Department of Ophthalmology is comprised of 30 faculty physicians and scientists, 10 resident physicians, and 13(include clinical and research) post-doctoral physicians and scientists and over 150 staff with 6 divisions - Glaucoma, Retina, Cornea & Refractive Surgery, Pediatrics, Ocularplastics, and Neuro-ophthalmology. Clinical services are provided at the Shiley Eye Center, Ratner Eye Center, UCSD Health Sciences (UCSDHS) Hillcrest ambulatory center and the Veterans Administration (VA) Hospital. The Department of Ophthalmology has the largest single outpatient clinic at the University of California, San Diego with over 110,000 visits annually. Additionally, over 5400 surgical cases are performed.
The Department of Ophthalmology is rapidly growing and looking to expand its practice at the Shiley Eye Center and in regional satellites, including possible acquisition of existing practices.
Under supervision of Ophthalmic Admin Supervisor, provide support to the ophthalmic tech team by performing visual fields, daily triage phone calls and patient walk-ins. Oversee and coordinate disbursement, inventory and tracking of all pharmaceutical. Assists in the monitoring and determination of the need for pharmaceutical, medical, and office supplies, ordering such supplies, and assisting with stocking exam rooms as required. Process and submit 390 forms for high value requests. Coordinate repair and maintenance work orders. Processing and receiving shipments. Initiating and returning pharmacy calls and assist with securing authorization of payment. Foster exceptional customer service by receiving and returning patient phone calls on a timely manner as required to support clinical care. Assist with chart management as needed pertaining to triage, phone calls & pharmacy calls, Rx refills, coordinating compounding medication prescriptions, and insurance authorizations and appeals. All of the tasks and responsibilities of this position will be under the direct supervision and in support of the Ophthalmic Admin Supervisor.
Excellent interpersonal skills, including tact, diplomacy and flexibility in order to deal effectively with medical and ancillary staff, patients and general public.
Experience and knowledge of clinic's scope of services and triage guidelines in order to complete triage forms based on the patient's needs/problems and on the clinic's available medical staff.
General knowledge about ophthalmic medications, surgical and office services. Knowledge of content and structure of medical records.
Knowledge of how to accurately complete invoices and ordering forms.
Knowledge of abbreviations of pharmaceuticals, most common dosage and proper spelling of the medications.
Experience in screening telephone calls and directing callers to appropriate resource or to physician or staff for further screening and disposition.
Proven ability to maintain confidentiality and knowledge of UCSD policy and procedures regarding release of information.
Demonstrated knowledge of computer operations with proven data entry skills.
Working knowledge of clinical systems - Epic Enterprise preferred.
- Experience and knowledge of current chart order, alpha filing, terms and abbreviations commonly used to describe medical conditions. Skill with setting up and maintaining file system according to established protocol in order to organize and retrieve various forms used in daily clinic operation.
- Knowledge of the standard pre-test and pre-procedure instructions which patients may receive. Distinguishes between instructions which may be provided by the doctors or staff.
- Knowledge of specific forms and mechanism used for ordering supplies and services
- General knowledge of UCSD Medical Group clinical service and Medical Center services with respect to geographic location, telephone number and type of service provided.
- Employment is subject to a criminal background check and pre-employment physical.
- Must be able to work various hours and locations based on business needs.
Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).
If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.
UC San Diego Health Sciences is comprised of our School of Medicine, Skaggs School of Pharmacy and Pharmaceutical Sciences, The Herbert Wertheim School of Public Health and Human Longevity Science, and our Student Health and Well-Being Department. We have long been at the forefront of translational - or "bench-to-bedside" - research, transforming patient care through discovery and innovation leading to new drugs and technologies. Translational research is carried out every day in the hundreds of clinical trials of promising new therapies offered through UC San Diego Health, and in the drive of our researchers and clinician-scientists who are committed to having a significant impact on patient care. We invite you to join our team!
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