Medical Group Office Assistant - 117908
As a federally-funded institution, UC San Diego Health maintains a marijuana and drug free campus. New employees are subject to drug screening.
#117908 Medical Group Office AssistantFiling Deadline: Mon 8/15/2022
For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy
UCSD Layoff from Career Appointment: Apply by 08/03/2022 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 08/15/2022. Eligible Special Selection clients should contact their Disability Counselor for assistance.
The Student Health and Well-being (SHW) cluster of the UC San Diego, which reports through UC San Diego Health System, plays a leadership role in creating a strong and active wellness culture that enables all students to flourish in body, mind and spirit. This includes promotion and the expansion/development of a student health and well-being center, and the transformation of existing departments, under the oversight of the executive director, into a cohesive, trans-disciplinary source of integrated wellness services. The SHW cluster includes the departments of Student Health Services (SHS), Health Promotion Services (HPS), Counseling and Psychological Services (CAPS) and SHW Administration.
SHS provides primary medical care, including urgent care and support services such as laboratory, pharmacy, and x-ray to over 42,000 undergraduate, graduate and professional students. SHS staff consists of a diverse team of physicians, nurse practitioners, registered nurses, social workers, pharmacists, x-ray technologists, clinical laboratory scientists, medical lab assistants, optometrists, medical assistants, health educators, administrative and other healthcare professionals. SHS provides integrated clinical services to address the medical needs of the individual students, as well as to foster the well-being of the students as a whole person. In addition, SHS oversees the public health needs of the campus community. SHS is accredited by the Accreditation Association of Ambulatory Health Care and is fully committed to self examination, peer review, and quality control through the utilization of data, outcome, and patient experience measurements.
The Medical Group Office Assistant (MGOA) is the initial point of contact for patients coming in to the Group Clinics. The MGOA, in collaboration with clinical staff, greets and assists in the delivery of care to patients. The MGOA manages patient flow from check-in to check-out. The MGOA provides support to general administrative functions including verification of patient’s insurance eligibility, scheduling appointments, clinical procedures and tests using the computerized scheduling system, manages a multi-telephone line system and takes accurate messages, while maintaining patient confidentiality. At the time of patient visit, assigns a primary care provider. Arranges and manages physician referrals. Guides patients in accessing various services at Student Health Services. Coordinates professional staff schedules. Demonstrates excellent customer service skills in mediating patient complaints.
Cleans, disinfects and stocks patient care waiting areas. Serve as Pharmacy cashier and provide customer service for Student Health Services. Process customer prescription and non prescription purchases on a credit card terminal. Make transaction adjustments, run settlement reports, and reconcile receipts. Assist patients with selecting and purchasing non-prescription pharmacy items with direction from a Pharmacist. Maintain stock of non-prescription merchandise and notifying Pharmacist of items to be replenished. Maintain a clean and orderly work environment. Greet and assist patients and staff in person and via phone calls in a helpful and professional manner. Assists in other areas of the clinic as needed or assigned.
Experience in front office outpatient healthcare facility.
Demonstrated active listening skills and ability to act upon patient’s concerns with a caring demeanor. Ability to deal with patient issues regarding sexuality without expressing personal bias or value judgment.
Strong organizational skills with ability to prioritize tasks and meet established deadlines. Ability to work under pressure calmly and efficiently, coping with variable workloads, and keep track of many diverse activities, requests and directions simultaneously.
Knowledge and experience using computerized patient scheduling systems. Demonstrated experience in using electronic medical records and understanding of medical record management.
Knowledge and experience in coordinating physician referrals and scheduling of clinical procedures & tests.
Experience and competency with standard business equipment, multi-line telephone system, computer technologies and a variety of software including system and networking software, Microsoft Office suite, email and a variety of web-based programs and browsers, with the willingness and ability to update and increase skills as needed to meet the goals of the unit and the division.
Ability to communicate clearly and accurately both verbally and in writing, including knowledge of proper business formats, grammar, spelling and punctuation. Excellent interpersonal skills, using tact and diplomacy in order to interact effectively in person or by telephone, with all levels of professional staff and a diversity of patients.
At all times adhere to UCSD Health Medical Center (C.A.R.I.N.G.) Standards of Performance, and demonstrate the characteristics of professionalism in attire, attitude, conversation, behavior and attentiveness to others. Uphold the UCSD Principles of Community and promote a positive and collaborative team environment. Ability to adhere to and practice the mandatory University Core Values & Safety Standards of performance.
Knowledge of health information and medical terminology.
Ability to accurately assess urgency of clinical problems and act accordingly.
- Experience working in a college environment with a college-age population.
- Employment is subject to a criminal background check and pre-employment physical.
- Must be able to work various hours and locations based on clinical and business needs.
- Occasional evenings and weekends will be required.
- Ability to telecommute for work, if/when needed and operationally feasible, as determined by department.
Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).
If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!
Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.
UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
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