Job Description

Payroll Title:
Hiring Salary Range
$92,700 - $139,979 / Year
Greenwich Drive
Appointment Type:
Appointment Percent:
Total Openings:
Work Schedule:
Days, 8 hour shifts, Monday - Friday

#119997 Manager, Operational Efficiency - Hybrid/Remote

Filing Deadline: Wed 2/8/2023

UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy

Special Selection Applicants: Apply by 01/30/23. Eligible Special Selection clients should contact their Disability Counselor for assistance.

This position will remain open until filled.

This position will work a hybrid schedule which includes a combination of working both onsite at Greenwich Drive and remote.

Placement within the salary range is determined by internal equity, relevant qualifications, and collective bargaining agreements (when applicable).


The Manager, Operational Efficiency is responsible for identifying opportunities for organizational enhancement, driving process improvement methodologies and opportunities, organizing and leading multidisciplinary teams including senior management personnel, establishing goals and objectives, leading execution, and institutionalizing changes thereby evolving and improving the organization.

Position will lead projects and programs in the areas of:

  • Operational excellence and efficiency
  • Growth and productivity enhancement
  • Financial integrity and revenue cycle improvement
  • Establishing and reinforcing a culture of continuous improvement
  • Hospital network and affiliate development

This position is part of the UC San Diego Health project management office and works directly with the Associate Director, Operational Efficiency, and the Director of the Project Management Office (PMO) & hospital Chief of Staff. This position also works collaboratively with senior management to direct the planning, design, and implementation of strategic projects with the underlying strategic goal of creating a world class academic medical system focused on process improvement, patient experience, clinical excellence, performance management, and growth. The project management office (PMO) works in parallel with the strategy and finance offices ensuring the implementation of strategic objectives are carried through seamlessly.

This is a high-level project management position in an extremely demanding academic medical center environment that requires strong leadership and interpersonal skills, and a comprehensive understanding of all elements of health care delivery, including strategy, business planning, operations, workforce challenges, and financial considerations. Incumbent requires excellent project management skills including organization of complex data sets, establishment of aggressive but realizable goals aligned with organizational strategic objectives, visionary leadership of diverse groups’ senior level individuals, maniacal attention to implementation detail, and the ultimate ability to institutionalize gains achieved into the ongoing fabric of the organization. The incumbent’s responsibilities include, but are not limited to:

Leads large enterprise-wide change management efforts related to the health system initiatives and continuous improvement efforts.

  • Creates, develops, and delivers change management strategy for complex projects; uses adequate methodology to identify resistance, performance gaps, and the development and implementation of corrective actions to close such gaps.
  • Develops and implements a lean management system and ensures that all elements such as standardized processes, problem solving and governance are in place to drive sustainable results.
  • Utilizes value stream mapping and various lean tools to select the right blend of kaizen events, projects and ‘just do it’s’ that drive business improvement.
  • Benchmarks internally and externally to identify and standardize best practices.
  • Exercises wide judgment in selecting and developing methods, techniques, and evaluation criteria for obtaining appropriate results of organizational effectiveness issues.
  • Assesses complex situations, identifies desired improvements, works with clients to address issues and implement solutions in alignment with strategic goals.
  • Advises on the implications of the organization's plans and actions, makes recommendations on factors that may influence change adoption and sustainability.
  • Manages the relationships and interfaces with multiple departments by acting as a liaison with Senior Leadership and initiative champions.
  • Supports and builds a culture of process improvement and efficient use of resources at all levels of the health system.
  • Guides and advises less experienced organizational consultants.


  • Nine (9) years of related experience, education/training, OR a Bachelor’s degree in related area plus five (5) years of related experience/training. Experience must include overseeing and managing the planning, design, and implementation of large-scale projects with significant financial targets and process improvement initiatives.

  • Thorough knowledge of the organizational development and effectiveness field, theories, models to assess, design and implement customized organizational interventions.

  • Advanced knowledge of the organizational development and effectiveness field, theories, models to assess, design and implement customized, strategic organization interventions.

  • Demonstrates strong analytical, problem-solving, project planning and implementation skills.

  • Applies strong verbal, written communication and presentation skills.

  • Possesses strong consulting, relationship building, and strategic thinking skills.

  • Demonstrates skill consulting to managers and groups at all levels.

  • Ability to coach, facilitate and influence people at all levels.

  • Demonstrates ability to learn quickly, reason, synthesize and generalize based on information obtained. Sound judgment, ability to draw unbiased conclusions.

  • Ability to focus on priorities, strategies, and vision.

  • Knowledge of the consulting process to effectively lead engagements from inception to conclusion.

  • Ability to persuade through both logic and appeal to positive motivations.


  • Direct hospital experience.

  • Lean Six Sigma Black Belt certification (or equivalent).

  • Advanced degree in a related field or an equivalent combination of education and experience; MBA, MPH, MHA.

  • Demonstrated ability to work as a leader in a collaborative environment, build consensus and promote the exchange of information amongst project team members, staff, and external units.

  • Knowledge and experience utilizing project management, change management, and process improvement methodologies in a complex environment.

  • Knowledge of accreditation standards and regulations related to health care.

  • Ability to initiate and manage projects effectively, using a positive, flexible, consultative and supportive approach.

  • Ability to manage numerous diverse projects simultaneously through effective priority setting, efficient use of time, and organization.

  • Ability to communicate effectively in both written and oral presentation at all levels with the skills to produce comprehensive reports, management information and insight and proposals that win key stakeholder buy-in and support.

  • Experience of strategy development and implementation, with evidence of continuing professional development.

  • A strong track record of delivering against demanding targets with evidence of success in an operational environment.

  • High degree of computer literacy and competence in use of Microsoft Office including the ability to build and develop persuasive advanced PowerPoint presentations.

  • Analysis of data and processes for opportunities for improvement.

  • Responsive, innovative and seek out opportunities to create value.

  • Objective, use sound judgment, evidence and knowledge to provide accurate, expert and professional advice when making decisions.

  • Highly motivated, numerate, logical thinker, with a passion for strategic thinking and applying quantitative rigor to unstructured problems in the context of business decision making.


  • Must be able to work various hours, days, shifts, on-call and locations based on the 24-hour Medical Center's business needs.

  • Employment is subject to a criminal background check and pre-employment physical.

  • Must have access of reliable transportation and a valid CA driver's license to travel and transport materials to multiple work sites, including meetings and events on and off campus within southern California.

Pay Transparency Act Full Salary Range: $78,900 - $179,900 Annually

The University of California, San Diego is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range for this position is defined as the Full Pay Range. The budgeted salary or hourly range that the University reasonably expects to pay for this position defined as the Expected Pay Scale. Placement within the Expected Pay Scale is determined by internal equity, relevant qualifications, and collective bargaining agreements (when applicable).

Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see:

UC San Diego is a smoke and tobacco free environment. Please visit for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Application Instructions

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