DESCRIPTION

Receives assignments in the form of objectives with goals and the process by which to meet goals. Provides direction to staff according to established policies and management guidance. Administers policies that directly affect subordinate staff. Recommends changes to department policies and practices. Identifies risks and responds accordingly. Provide priority setting and work flow analysis. In smaller groups, functions as a working member of the technical team.

Serves as the head of the Production Support Group within the Jacobs School Office of Engineering Computing (OEC). Provides technical management for desktop and backend server computing in the Jacobs School of Engineering Dean's Office, academic departments, and affiliated laboratories, centers, and institutes. This role also provides technical management for desktop and backend server computing in the Calit2/Qualcomm Institute and the School of Physical Sciences.

Broadly, the Manager of Production Computing Support oversees two main activities: desktop computing and production services computing. Desktop computing consists of the daily management and maintenance primarily of desktop and laptop computers running various versions of Microsoft Windows, with a smaller number of Macintosh computers and Linux workstations. In addition to operating system and application program support, the desktop group installs, configures, and maintains a wide variety of peripheral devices, including printers, scanners, docking stations, and webcams. Production services computing consists of the daily management and maintenance of servers running Linux, Microsoft Windows, virtualization software, and storage services. The services provided by these systems include web infrastructure, relational databases, authentication, authorization, trouble ticket and helpdesk management, network license services, network file access, and tape backups and archives.

The head of the Production Support Group acts as an advisor to the OEC Director and may serve as a liaison to the campus technical community on matters of production computing support. Works with the Director and the heads of other OEC functional units in long-range technical planning activities, and in the investigation and deployment of new production computing technologies as appropriate. Specifically, the head of the Production Support Group provides expertise and guidance in the development of the technical design of system architectures for all aspects of desktop and production services computing.

As a manager, this position is responsible for the supervision of direct reports, applicant screening, interviewing, hiring, coordination of training and development, conduct of performance evaluations, recommendations of merits, reclassifications, ESIs, and, when required, the handling of disciplinary actions. In addition to management duties, will be expected to engage in hands on technical activities.

QUALIFICATIONS

• Bachelor's degree or equivalent work experience with an emphasis in computer science, data processing, computer information systems, or in a related field.

• Basic knowledge of how to apply technologies and systems to meet business needs.

• Knowledge of the design, development and application of technology and systems to meet business needs. Specific understanding of server hardware architectures. Specific knowledge of Windows and Unix operating system setup and administration for several different computer configurations.

• General knowledge of other areas of IT.

• Advanced knowledge, skills and abilities associated with system problem identification and resolution.

• Advanced knowledge of computer security best practices and policies including demonstrated experience securing most complex server-based software.

• Requires full knowledge of own area of functional responsibility. Significant knowledge of the administration of specific computer operating systems including Windows, MacOS, and Linux.

• Has skills and abilities associated with managing the internal information systems functions, data communications network, and at a campus, medical center or Office of the President. General knowledge of data communication networks and their protocols. Experience supporting TCP/IP and related protocols. Specific understanding of Ethernet design, components, and configurations. Familiarity with various well-known protocols.

• Has effective project management skill sets.

• Demonstrated skill in managing technical staff. Has solid understanding of customer service principles and develops standards to provide consistency in service. Fosters environment for employees and customers consistent with the UC San Diego Principles of Community.

• Excellent oral and written communication skills. Ability to present complex technical information in an understandable way to non-technical faculty and staff. Ability to train and instruct others in the usage of the facility's hardware and software resources. Ability to communicate well with both individuals and groups, including experience in the presentation of technical material to both expert and general audiences.

• Advanced knowledge of computer security best practices and policies including demonstrated experience securing most complex server-based software.

• General knowledge of data communication networks and their protocols, to include practical debugging skills and understanding needed to diagnose, identify and correct networking problems. Experience supporting TCP/IP and related protocols. Specific understanding of Ethernet design, components, and configurations.

• Experience in the setup and debugging of client server applications and general layered service products, to include applications and systems level support for client-server interactions, network file protocols such as CIFS/NFS.

• Experience with budget management. Ability to organize priorities to effectively make use of funds when available. Understanding of rules and regulations of a UC recharge and ability to analyze and manage income versus expenses to maintain recharge stability. Knowledge of University policies and procedures in area of personnel, purchasing, accounting, and equipment and facilities management.

• Knowledge of major variants of the Unix operating system such as Solaris, FreeBSD, Linux, HP-UX, Tru64, AIX, and Irix, as they are deployed on a variety of hardware architectures such as SPARC, Intel x86 and Itanium, PowerPC, Alpha, and PA-RISC.

• Detailed operational knowledge of all aspects of major variants of the Windows operating system, including system architecture, key system components, system mechanisms, boot process, registry, services, security, storage and file systems, networking, and the domain authentication model (e.g., Active Directory).

• Knowledge of Microsoft Windows and Mac OS tools for software installation and system administration. Knowledge of software maintenance techniques. Knowledge of high-level Unix systems tools such as awk, sed, make, csh/sh shell scripting languages, etc. Knowledge of general software utilities such as text editors, text formatters, compilers, and debuggers. Knowledge of computer communications mechanisms. Knowledge of software design/configuration concepts.

• Experience with key programming languages necessary for managing desktop and server infrastructure, such as Powershell, Python, Perl.

SPECIAL CONDITIONS

• Occasional evenings and weekends may be required.

• Background check required.

• Cover letter required for a complete application.

• This position is eligible for a Hybrid flexible work arrangement, which could include a non-standard work schedule, and/or the ability to work off-site part of the time.