Job Description

Payroll Title:
La Jolla MCC Cancer Ctr Clinic
Hiring Pay Scale
$83,000 - $110,000 / Year
Lightwave Avenue
Appointment Type:
Appointment Percent:
Total Openings:
Work Schedule:
Days, 8 hrs/day, Monday-Friday

#122649 Manager, Medical Oncology Patient Access

Extended Review Date: Thu 6/1/2023

UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy

This posting will remain open until a successful candidate has been identified.

UCSD Layoff from Career Appointment: Apply by 4/18/23 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 4/28/23. Eligible Special Selection clients should contact their Disability Counselor for assistance.

This position may work a hybrid schedule which includes a combination of working both onsite at Lightwave Ave, Moores Cancer Center, and remotely.


The Patient Access Manager, Medical Oncology is a key member of the Cancer Services Patient Access & Operations leadership team. This position is responsible for providing oversight to a large administrative team comprised of New Patient Access Coordinators and Administrative Assistants supporting Medical Oncology teams within Cancer Services. Under minimal supervision, the individual is responsible for managing access team members including supervisor(s) and lead(s).

The Patient Access Manager acts as a catalyst to ensure continuity and quality of service and care, promoting sound operational practices using a variety of communication strategies, process efficiencies, training programs, and data-based metrics. The Patient Access Manager is also responsible for developing and implementing access team standards, and for coordinating and directing the daily activities of the Medical Oncology patient access functions, which include but are not limited to new patient registration, insurance verification, and staffing coverage. The Patient Access Manager is expected to analyze and optimize all areas and entry points for new patient access, including ensuring new patient records, imaging and pathology are available prior to the new patient visit. The Patient Access Manager conducts all aspects of human resources oversight, staff recruitment, compensation review, mentoring of supervisors and leads, and labor relations issues.

In addition to the day-to-day management of these activities and team, the Patient Access Manager will propose, participate in, and drive performance improvement initiatives through consultation with Cancer Services leadership, Epic team, and faculty. This individual will develop and implement access, scheduling and call center processes to ensure exemplary patient and family member experiences within Cancer Services. The individual interacts, communicates, and builds relations with other internal and external customers. They will facilitate monthly staff meetings with focus on quality, education and patient experience. The position will also functions as a liaison between UC San Diego Health’s centralized Patient Access team and the authorization unit for Cancer Services.


  • A minimum of nine (9+) or more years of relevant experience in a healthcare setting OR a bachelor’s degree in business, healthcare administration, or related area plus five (5) years of relevant experience in a healthcare setting.

  • Proven success in supervisory, organizational, and customer service skills to effectively supervise and prioritize the activities of subordinate staff, and to manage aspects of a medical practice including registration, scheduling, referral management, and authorization.

  • Exceptional ability to exceed customer expectations with a focus on issue resolution.

  • Excellent communication with the ability to explain concepts in a clear and articulate manner.

  • Ability to accomplish goals working through formal and informal channels, with diplomacy and tactfulness.

  • Superior problem-solving and organizational skills. Focused with a sense of urgency.

  • General knowledge of federal, state, local, and applicable compliance regulations.

  • Proficiency with Epic.

  • Experience in a call center environment.


  • Supervisory office management experience within an academic medical center environment or outpatient oncology setting.

  • Comprehensive understanding of health insurance plans and the California payer environment, referral/request for service receipt and management, clinical triage processes, appointment scheduling, insurance eligibility, pre-certification procurement, and pre-registration activities.


  • Must be able to work various hours and locations based on business needs.
  • Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $63,400 - $142,800 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $30.36 - $68.39

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see:

UC San Diego is a smoke and tobacco free environment. Please visit for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Application Instructions

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