IT Support Tech/Help Desk - 111424
#111424 IT Support Tech/Help DeskExtended Deadline: Wed 1/19/2022
For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy
UCSD Layoff from Career Appointment: Apply by 09/01/21 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 09/10/21. Eligible Special Selection clients should contact their Disability Counselor for assistance.
- This position is open until filled. First Review Date: 9/11/21.
The UC San Diego Rady School of Management provides business education through its undergraduate minors and courses, multiple Masters degree programs, and its PhD program.
The Rady School's values are excellence, innovation, collaboration and integrity. The staff who work at the Rady School have created a highly participatory, high energy, upbeat environment where providing excellent customer service to our students and our faculty is a priority.
This is a position at a centralized onsite IT help desk that supports one large department at UCSD. The IT team likes and respects each other. Consider working in an upbeat environment supporting something that changes the world: education.
The UCSD Rady School of Management consists of 650+ faculty, staff, and students. As a professional graduate business school, the Rady School IT Help Desk is particularly in tune to the hardware, software, and connectivity needs of all users. Customer service is our priority.
This position provides first-line user support at the Rady School IT Help Desk responding to users questions primarily in person but also via email and phone. Using basic IT knowledge and a welcoming manner, the IT Support Tech responds to basic IT questions in person and on the phone, establishes a rapport with users, solicits from the user the specifics of the IT problem and provides day-to-day consultation, training, and instructions. In a team environment, the Rady IT Support Tech resolves the issue, using language that conveys technical information to non-technical end users, or refers more difficult issues to other IT colleagues. The incumbent also provides basic application training, maintains documentation for both IT and end user perspective, is responsible for employee on-boarding and separation, as well as computer setup, removal, and re-location, and network printer maintenance.
The position documents all IT issues in our IT ticketing system and installs workstations, laptops, printers, scanners/fax machines and other peripheral equipment, and addresses connectivity issues to Rady and UC San Diego IT resources.
This position works Mon-Friday: 4 days 8:00 AM - 4:30 PM + 1 day 10:30AM - 7PM. This position also works 1 Saturdays in a 2 month period in rotation with others on the Rady Help Desk team (6-12 times per year).
Must be able to transport videotaping equipment & hardware from one location to another.
Excellent customer-service skills. Experience interacting with IT users in person; ability to establish both credibility and a rapport with users in a short timeframe.
Experience with the installation, upgrade and maintenance of Windows 10 and Mac OSX Sierra; familiar with Windows and Mac OSX networking protocols and terminologies.
Experience troubleshooting computer hardware and software, preferably in a Microsoft server and multi-user environment.
Experience installing computer workstations, including desktops and laptops, printers, scanners, copiers, hand-held devices, and other peripherals.
Working knowledge of business software especially Microsoft Office. Ability to identify/clarify user's problem with Word, Excel, PowerPoint, Access, etc and the ability to research resources to assist the user.
Time management skills; organizational skills; The ability to handle multiple tasks and to prioritize requests, seeking out supervisory direction when necessary.
The ability to write clear, concise trouble tickets, containing key information and customer contact information;
Demonstrated understanding of networked computer operating system configurations. Working knowledge of network and wireless technology, TCP/IP networking concepts including configuration of workstations and printers, and peripherals, including the ability to identify and troubleshoot network connectivity problems using standard industry tools and network media.
Verbal and written communication skills to provide technical information to non-technical end users and to develop, prepare, and present effective documentation.
Experience with audiovisual equipment, videotaping, editing, and live streaming or the ability to learn. The ability to impart knowledge to a wide variety of student workers in the set up, operation, and break down of a variety of audio video equipment.
Experience using spreadsheets to organize information.
- Job offer is contingent on clear Background Check.
Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
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