Infusion Scheduling Supervisor - 122846
#122846 Infusion Scheduling SupervisorExtended Deadline: Mon 6/5/2023
UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.
For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy
UCSD Layoff from Career Appointment: Apply by 4/27/23 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 5/9/23. Eligible Special Selection clients should contact their Disability Counselor for assistance.
This position will remain open until filled.
The Infusion Scheduling Supervisor provides leadership and supervision to infusion scheduling team members (both on-site and in the Infusion Scheduling Call Center) including Team Leads. The Infusion Scheduling Supervisor will create a high-performance team providing integrated and coordinated care through assurance that performance goals related to scheduling quality and efficiency, call handling and patient experience are met. In partnership with Infusion Nurse Leadership, the incumbent will develop scheduling protocols and workflows, and lead Daily Escalation meetings for review and triage of infusion scheduling requests to ensure Infusion Center schedules are level-loaded. The Infusion Scheduling Supervisor applies performance management and coaching principles that promote a positive, collaborative and encouraging work environment.
As a subject matter expert, the Infusion Scheduling Supervisor is well-versed on infusion scheduling protocols and responsible for training and onboarding new employees, Facilitates monthly staff meetings with a focus on education and patient experience. Responds to customer inquiries and/or problems, in addition to handling complaints, troubleshooting scheduling problems, auditing appointments to ensure accuracy, and identifying opportunities for improvement to optimize scheduling operations in support of the Infusion Centers. Interacts, communicates, and builds relations with other internal and external customers.
Supervises clinic operations staff involved in routine functions. Oversight of administrative areas such as registration, new patient coordination, scheduling, medical records storage and maintenance, facilities, insurance authorizations, and clinical support staff such as medical assistants. Responsible for scheduling templates and supporting schedule task force. Functions as a liaison between the clinic teams and the authorization unit for Infusion Scheduling.
Seven (7+) or more years of relevant experience OR a Bachelor's degree in business, healthcare administration, or related area PLUS three (3+) or more years of relevant experience.
Epic or other comparable EHR experience.
Call Center experience.
Effective oral and written communication skills.
Experience and proven success to supervise support staff in clinic/center administration, and effectively manage multiple priorities in a fast-paced, dynamic environment.
Customer service experience.
Thorough knowledge of health insurance.
- Two (2+) or more years of infusion scheduling experience.
- Oncology experience.
- Must be able to work various hours and locations based on business needs.
- Standard schedule will be Monday through Friday, but employee will need to be available for staff escalations during the week.
- Employment is subject to a criminal background check and pre-employment physical.
Pay Transparency Act
Annual Full Pay Range: $53,600 - $111,600 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $25.67 - $53.45
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).
If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!
Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.
UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
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UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.
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Job Reference #: 122846