Infusion Scheduling Coordinator - 118973
As a federally-funded institution, UC San Diego Health maintains a marijuana and drug free campus. New employees are subject to drug screening.
#118973 Infusion Scheduling CoordinatorExtended Review Date: Mon 11/14/2022
UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.
For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy
UCSD Layoff from Career Appointment: Apply by 9/26/2022 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 10/06/2022. Eligible Special Selection clients should contact their Disability Counselor for assistance.
This position will remain open until filled.
The qualifications of this position have been slightly modified as of 11/4/22.
Under the supervision of the Cancer Services Infusion Scheduling Supervisor, the Infusion Scheduler is responsible for scheduling and coordinating multiple complex Infusion Center appointments including infusion, fast track and lab visits for non-oncology and oncology patients. This position works closely with patients, providers, nursing team, and leaders to schedule accurate and safe treatments for the patient and ensure the optimal patient experience.
The Infusion Scheduler communicates with patients continuously with appointment updates. They will answer incoming patient calls to schedule appointments and answer any non-clinical/ medical patient questions or triage to the appropriate staff member. They may also make outgoing phone calls to schedule subsequent infusions and remind patients of upcoming infusions.
The Infusion Scheduler is responsible for creation of Hospital Account Records (HARs) and ensuring patient registration, demographics and insurance information is accurate and continually updated and verified. This position is also responsible for understanding authorization requirements and referral management. The Infusion Scheduler will help direct patients to appropriate clinical setting and facilitates patient flow. May provide additional coverage as needed in all areas including Infusion Services Call Center and check-in support as well as a variety of clerical and administrative duties in support of daily patient services within all clinical areas.
Three (3) years of experience working in a large healthcare organization.
Prior scheduling experience.
Experience with patient check-in/check-out and cash handling.
Demonstrated experience with insurances, authorizations, and referrals.
Excellent customer service skills.
Infusion scheduling experience.
Demonstrated knowledge of oncology.
Must be able to work various hours and locations based on business needs.
Employment is subject to a criminal background check and pre-employment physical.
Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).
If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!
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