DEPARTMENT OVERVIEW

UC San Diego Housing, Dining and Hospitality provides housing and dining services for approximately 19,000 undergraduate and graduate students and their families in more than 400 buildings, covering nearly 10 million square feet. Consisting of eight divisions, HDH has more than 1,000 career employees, 1,200 to 1,300 student employees, and an annual operating budget greater than $250 million.

HDH is a self-supporting department that operates without any federal, state or campus funding. The department receives nearly 90% of its funding from housing and dining services. It also secures revenue from conference and catering services. The goal is to break even.

HDH is in the midst of implementing an aggressive building plan that will added 10,000 new beds in the next 10 years and will almost double our square footage by 2032.

Housing, Dining and Hospitality commits to facilitating an equitable, diverse and inclusive environment, fostering a sense of belonging for our students and staff. As Housing, Dining and Hospitality we understand, each unique individual with their varied thoughts and experiences is what makes our department strong. Aligning with UC San Diego’s Office for Equity, Diversity, and Inclusion strategic goals, Housing, Dining and Hospitality is proud to promote and create opportunities for greater equity, diversity and inclusiveness within our division.

To visit the Housing, Dining and Hospitality website, please click on the link below: https://hdhhome.ucsd.edu/.

POSITION DESCRIPTION

Under the direction of the Human Resources Manager, independently provides guidance and assistance to managers, supervisors and staff on policies and resources. Establishes short and long-range goals for unit including setting and maintaining customer service standards. Advises managers, supervisors and staff on all departmental leave of absence transactions and Worker's Compensation cases and payroll/personnel issues and policy. Ensures that personnel actions are consistent with all applicable state, Federal, University and/or collective bargaining requirements. Independently manages all departmental leave of absence transactions, FMLA, and Worker's Compensation cases. Coordinates with workers compensation, disability management, benefits, and labor and employee relations. Provides consultation, assistance and manages leave cases from inception to completion. Establish and maintain professional relationships with stakeholders at central offices. Counsels employees on leave of absence process and evaluates leave requests in partnership with Disability Counseling and Consulting when needed. Responsible for accurately compiling and maintaining timekeeping records for assigned employees, this includes monitoring and tracking FMLA/CFRA, PFCB, vacation, sick leave, and comp hours to ensure correct pay input information in UCPath, Kronos, or Ecotime.

Performs complex administrative analysis to determine need for and design and maintenance of systems and procedures for maintaining accurate and complete employee records. Serves as consultant for the analysis and formulation of policy and key operational procedures. This includes independent responsibility for policy and bargaining agreement interpretation. Provides independent analysis and recommendations on complex issues pertaining to human resource administration that are often sensitive in nature and have significant impact on the Department of Housing Dining Hospitality (HDH), a large, complex, diverse and dynamic organization. Requires a high level of tact, the ability to act swiftly and accurately when handling sensitive matters. Will conduct in-depth analysis on complex cases and make recommendations based on policy interpretations that mirror past practice and recognize possible precedent setting situations. Interpret HR policies and procedures, multiple bargaining unit contracts and assist in the development and implementation of department HR initiatives and programs. Advise on employment practices and policies including: leave of absence, employee relations, labor relations, compensation, equity considerations, exceptions to policies, benefits and recruitment. Work directly with management/supervisors to develop job descriptions, manage classification and salary requests for career staff, manage/monitor all phases of recruitment process, short term exceptions, temporary and student employees. Train and provide work direction to administrative staff as required.

QUALIFICATIONS

• Knowledge of organizational policies and procedures and knowledge of functional area. Knowledge of employment laws and policies including FMLA, CFRA, PDL, Workers' Compensation, ADA, Equal Opportunity, Affirmative Action, ADA, FLSA, and guidelines concerning fair hiring, privacy, negligent hiring and defamation. Familiarity with regulatory agencies such as DFEH, EEOC and OFCCP.

• Experience with a human resources management system (HRMS), and / or other related business software programs and systems.

• Demonstrated knowledge of payroll accounting procedures experience with payroll/timekeeping systems administration budget/financial reports reconciliation and the accurate processing of large amounts of data.

• Experience in human resource administration, in a large to medium size organization, including classification/compensation, recruitment and selection, discipline, employee relations, labor relations, performance evaluation, leave administration, policy and procedure development, compliance management, benefits administration and termination/layoff.

• Analytical skills to conduct analysis and develop recommendations; demonstrates organizational skills and problem-solving skills.

• Basic knowledge of human resources policies and programs, and how they affect other organizational policies and procedures.

• Proficient in communicating clearly and effectively verbally and in writing and in integrating information in the completion of assignments.

• Demonstrated ability to handle difficult or volatile situations / individuals effectively.

• Strong analytical and critical thinking skills to identify problems and develop effective solutions. Proven ability to exercise discretion and independent judgment and maintain strict confidentiality. Ability to maintain objectivity when dealing with sensitive personnel issues. Strict attention to detail.

• Demonstrated independence in providing strong leadership, guidance and problem-solving skills using sound judgment, maturity and diplomacy.

• Ability to build and maintain strong relationships with management and employees through a proactive and professional approach in handling service needs and problems.

• Strong working knowledge of a variety of computer-related functions including database software and timekeeping. Experience operating and/or reporting from Word, Excel, Access, Outlook and Internet browser.

• Strong verbal and written skills and ability to communicate effectively and positively with all types of individuals in both orally and in writing. Ability to successfully interface with diverse groups, individuals using exceptional interpersonal, social and customer service skills to communicate and interact in a courteous, effective manner. Use tact and diplomacy while exercising good judgment with individuals at all levels.

• Proven organizational, supervisory and management skills to direct and monitor unit operations, and follow up as needed.

• Demonstrated experience in database management to extrapolate, interpret and manipulate information to provide staffing and budgetary reports and summaries.

• Ability to work under pressure and within time constraints and deadlines. Ability to work effectively and frequent interruptions and shifting priorities.

• Ability to speak, read, and write in both English and Spanish is preferred but not required.

SPECIAL CONDITIONS

• Operating needs of the department may require occasional weekends, evenings, and overtime.

• Must have valid CA Drivers' License and maintain a good DMV record. Background check required.

CANRA Mandated Reporter: This position has been identified as a Mandated Reporter pursuant to the California Child Abuse and Neglect Reporting Act and requires immediate reporting of physical abuse, sexual abuse, emotional abuse, or neglect of anyone under the age of 18