Job Description

Payroll Title:
Salary Range
Commensurate with Experience
Appointment Type:
Appointment Percent:
EX Contract
Total Openings:
Work Schedule:
Days, 8 hr Shifts, Monday - Friday

As a federally-funded institution, UC San Diego Health maintains a marijuana and drug free campus. New employees are subject to drug screening.

#117977 (HA4) Clinic Lead

Initial Review Date: Mon 8/8/2022

For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy

UCSD Layoff from Career Appointment: Apply by 8/03/22 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 8/15/22. Eligible Special Selection clients should contact their Disability Counselor for assistance.

UC San Diego current employees who apply by 8/08/22 will have priority consideration for this position. Recruiters will refer qualified internal candidates after the first 7 days of the job posting. All qualified external applicants and additional internal applicants who apply after the priority date may have further consideration pending the results of the initial review.


Under the supervision of the Clinic Manager, the Front Office Lead primarily oversees, provides leadership, and training for all front end duties such as reception, call center, referral and authorizations, and other advanced administrative duties such as templates, office purchases, Tabeleau reports, NRC alerts etc. Front Office Lead serves as a resource for the entiredepartment. With the guidance of the Clinic Manager, the Front Office Lead initiates and participates in improvement efforts which directly impact the practice. May perform other related duties as assigned.


  • A minimum of four (4) years of related experience.

  • Previous ambulatory care experience with skill and extensive knowledge of practices in an ambulatory setting.

  • Proven experience in an administrative lead role and front office administration.

  • Experience in referrals and following specific scheduling protocols. Understands functions of the referral and authorization department.

  • Demonstrated ability to register/schedule appointments working between two systems.

  • Extensive knowledge of medical insurance, authorization and referral processes as well as institutional contract matrix and institutional processes.

  • Ability to articulate physician's areas of expertise. Understands functions of the physician liaison department.

  • Proficient knowledge of computer programs to include Excel, PowerPoint, Graphs, Word, etc.

  • Excellent communication skills. Ability to communicate clearly both verbally and in writing and be able to articulate complex ideas for all levels of audiences.

  • Strong organizational skills; ability to prioritize work. High level customer service and team work.


  • Template Management Experience.
  • Specialty Clinic Experience.
  • White or Yellow Belt Lean training.


  • Able to flex work hours, including overtime, weekends, and holidays if required for business needs.
  • Employment is subject to a criminal background check and pre-employment physical.
  • Must be able to work various hours and locations based on business needs.

Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see:

UC San Diego is a smoke and tobacco free environment. Please visit for more information.

Application Instructions

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