Front Desk Coordinator - 118947
As a federally-funded institution, UC San Diego Health maintains a marijuana and drug free campus. New employees are subject to drug screening.
#118947 Front Desk CoordinatorFiling Deadline: Mon 10/3/2022
For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy
Please note that this position is a part-time appointment
UCSD Layoff from Career Appointment: Apply by 09/21/22 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 10/03/22. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Under general supervision of the Clinic Manager, the Front Desk Coordinator acts as a point of contact for patients. The position performs and participates in front office patient centered duties, to include, but not limited to, greeting patients, co-pay collection, appointment scheduling, authorizations and referrals. The position acts as a resource for patients and assists physicians, staff, and ambulatory care service managers as needed. May perform other related duties as assigned.
Experience with registration, appointment scheduling, and insurance verification.
Knowledge of third-party payors including federal, state and private health plans.
Three (3) years previous related experience in a large complex healthcare setting.
Demonstrated knowledge of third party payors including federal, state, and private health plans.
Strong problem solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met.
Proficient computer skills and be able to work between multiple systems during calls.
Ability to work in an interactive environment and possess excellent customer service skills both in person and over phone.
Excellent communication skills with the ability to communicate clearly both verbally and in writing. Strong organizational skills with ability to set priorities, handle deadlines and manage conflicting demands with limited supervision.
- MA certificate/training and/or experience.
- EPIC, ORSOS, PCIS, and IDX experience.
- Must be able to work various hours and locations based on business needs.
- Employment is subject to a criminal background check and pre-employment physical.
Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).
If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!
Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.
UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.