Front Desk and Template Coordinator - 118075
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#118075 Front Desk and Template CoordinatorFiling Deadline: Mon 8/22/2022
For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy
UCSD Layoff from Career Appointment: Apply by 8/10/22 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 8/22/22. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Under the supervision of the Clinical Operations Supervisor, the Front Desk Coordinator is responsible for a variety of clerical and administrative duties in support of daily patient services within all clinical areas. The scope encompasses greeting patients, check-in and check-out procedures, patient registration, insurance verification, and appointment scheduling for various Cancer Center clinics including, but not limited to, the Multi-Specialty Clinic, Infusion Center Scheduling, BMT, Breast Clinic, Perlman Outpatient Clinic, Fast Track, and Laboratory Services.
The Front Desk Coordinator conducts registration, insurance, and authorization verification, updating patient demographics, appointment arrival, co-pay collection, printing of appropriate check-in forms, printing of wrist bands, managing/monitoring petty cash (cash drawer), clinic and infusion workqueue review/update, managing and responding to Epic InBasket messages, contacting patients to schedule appointments, documenting via telephone encounters/staff messages via Epic, and working closely with physicians, nurses, staff and other UCSD departments and staff.
The position is responsible for template management and provider schedule updates in Epic to support Cancer Services clinics. Template management responsibilities include building, reviewing, and editing provider templates as well as ensuring exam rooms are available and appropriately allocated. Template management will support all provider types including, but not limited to, physicians, APPs, dietitians, and more. Additionally, this role will ensure processes are followed to maintain providers schedules with requests of changes and provider transitions.
Three (3) years of relevant experience working in a large healthcare organization.
Prior scheduling experience.
Proven knowledge of third-party payors, including federal, state and private health plans.
Experience with patient check-in/check-out and cash handling.
Demonstrated experience with insurance and authorizations.
Possess strong computer skills and be able to work between multiple systems during calls.
Must have excellent customer service skills.
- Experience with template management in Epic.
- Oncology experience.
- Bilingual English/Spanish
- Must be able to work various hours and locations based on business needs; Occasional Overtime/Holiday coverage.
- Work locations including La Jolla, Hillcrest, and Kearny Mesa locations as needed.
- Employment is subject to a criminal background check and pre-employment physical.
Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).
If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!
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