Field Services Representative - 123146
#123146 Field Services RepresentativeInitial Review Date: Mon 5/29/2023
UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.
For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy
This position will remain open until filled. Initial application deadline: 5/29/2023.
UCSD Layoff from Career Appointment: Apply by 5/18/2023 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 5/29/2023. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Under general supervision, the Field Services Representative will patrol (on foot or by vehicle) campus parking areas to enforce University parking regulations and manage parking facilities. Check parked vehicles to ensure parking permits are visible and valid and that vehicles are parked legally. Identify parking violations and issue, through License Plate Recognition software, warning notices, citations or attach vehicle immobilizers as required. Provide general information and explain parking regulations to campus community and visitors. In support of the University's Motorist Assistance Program, may help charge dead batteries, inflate tires, unlock cars with keys locked inside or supply cars with gas.
Designated essential personnel for Campus or Medical Center emergency and hazard response. Assist with traffic control, give directions, place signs and barricades and remove traffic hazards. Work commencement and other events as necessary. Make and keep records of actions taken during shift; prepare neat and detailed citations and reports, including daily shift logs; review and make recommendations on citation adjudication requests; and may testify in court as necessary. Clean and maintain department vehicles. Provide assistance to Special Events and Valet support when required.
May be assigned overtime or alternate work schedules, such as evenings, weekends and holidays.
May be assigned to work at Hillcrest Medical Center as needed.
Demonstrated knowledge of parking rules and regulations and ability to enforce policies with professionalism and tact, and use common sense and good judgment in assessing situations.
Proven ability to observe and recall details of incidents and prepare clear, concise and legible documents and reports.
Excellent customer service and interpersonal skills including courtesy, tact, helpfulness, and a cooperative and collaborative attitude. Ability to remain calm and demonstrate a pleasant demeanor when assisting customers in person and over telephone.
General computer knowledge. Ability to operate hand-held computerized devices, word processing, Email, Internet and database programs.
Working knowledge and experience with personal computers and office applications, including operation of photocopier, fax machine, calculator, ten-key adding machine and cash register. Ability to operate two-way radio and multi-line telephone.
Demonstrated ability to operate motor vehicles with manual and automatic transmissions.
Ability to learn and provide basic vehicle and motorist assistance such as tire inflation, battery jump start, lockout service and gas transport.
Ability to give testimony in court regarding citations issued.
Demonstrated ability operating parking ticket dispensers, electronic fee computers, and ticket reader/validator parking systems.
Proven ability to resolve traffic control conditions during an emergency situation or until supervisor or Community Safety Officer is notified of existing condition. Ability to direct traffic, when needed. Ability to assist in any emergency situation as directed by supervisor or direct Community Safety representative.
Proven ability to be objective, courteous, and respectful in dealings with the campus community and visitors, and not allow personal beliefs, prejudices, or biases to interfere with official acts or duties.
Demonstrated ability to reorganize schedules quickly to effectively manage rapidly changing priorities and/or emergencies in a busy environment.
Excellent interpersonal, written and verbal communications skills. Ability to interact professionally and tactfully with diverse groups of people.
FBI/DOJ and DMV background checks and clearances required prior to hire.
Must possess and maintain a valid California Driver License with ability to operate university vehicles and participate in the DMV Pull Notice Program.
Obtain a CPR and First Aid Certificate.
Must be able to work outdoors in a variety of climates.
Must be able to spend long periods of time patrolling on foot, bicycle or vehicle in university parking. Ability to spend long periods of time on foot, standing or patrolling parking lots and walking to campus locations as well as work in and withstand diverse weather conditions.
Proven ability to lift and carry up to 20 lb. parking barricades and equipment.
Pay Transparency Act
Annual Full Pay Range: $42,303 - $55,875 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $20.26 - $26.76
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.
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Job Reference #: 123146