DESCRIPTION

The Field Services Manager will provide daily management and leadership to multiple areas of Parking Services (PS) including: Special Events, Compliance, Valet Operations and Parking Facilities. Conduct responsible and complex analysis for multiple administrative operational units of PS to identify business opportunities and recommend new fiscal, administrative and operations methods, policies, procedures, and practices that apply campus-wide and/or University-wide and lead to major changes to parking pricing strategies, purchase methods, service delivery, and/or complex cash and permit management.

Serve as key advisor to the Director of Parking Services in matters of $10+ Million annual revenue collection, revenue controls and auditable processes in full compliance with BUS-49. Direct complex analysis and reconciliation processes between PS’ Parking Access and Revenue Control System (T2 Flex) and Auxiliary reporting sources. Provide analysis and recommendations in the development and modification of computer programs and databases created and/or implemented for PS permit sales, cash collection functions, inventory management, and event coordination.

Work with the Director of Parking Services and Information Technology Services (ITS) to articulate operational and systems needs and test software and new technologies to evaluate customer service impact and overall system performance. Work closely with University Resource Management and Planning (RMP) and other stakeholders to ensure all PS facilities, parking areas and offices are maintained and cleaned. Work with the Director of Parking Services to manage a $20 million expense budget and ensure capital management funds are utilized appropriately.

The Field Services Manager will use skills as a seasoned and experienced administrative operations professional to manage, plan and administer the operations of a small to mid-sized department or organizational unit with limited scope. Perform short- and long-term planning for the organization. May supervise staff or students. Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

• May work evenings and weekends as operationally necessary.

QUALIFICATIONS

• BA/BS degree in business administration, public administration, urban planning or related field, and supervisory experience; or an equivalent combination of education and/or experience. Strong knowledge of parking operations and HR policies and procedures.

• Demonstrated management experience in planning, analyzing, coordinating and supervising diverse programs and services in a large-scale and complex environment. Thorough knowledge of financial analysis and reporting techniques, and/or human resources policies and procedures for staff employees.

• Considerable knowledge of parking operations and programs, cash collection systems, automated traffic control, and parking access and revenue control management systems. Working knowledge of cash receipt management and audit/revenue controls. Ability to develop and implement parking management policies and procedures.

• Proven knowledge of policies and procedures related to construction, renovation and maintenance of facilities and equipment. Thorough knowledge of parking facility maintenance, capital improvement plans and preventive maintenance schedules. Strong skills in scheduling work with the ability to communicate to the public of upcoming projects.

• Demonstrated experience evaluating the physical condition of parking lots, structures, office facilities, and kiosks. Experience in the evaluation of asphalt, concrete and other construction surfaces, and knowledge of repair materials and techniques.

• Proven experience and knowledge of standard preventive maintenance techniques and schedules for concrete parking facilities and structures of various designs, materials and ages such as asphalt, concrete, and surrounding roads, including overlays, seal coatings and pavement markings.

• Proven knowledge of parking, directional, warning, regulatory, and construction signs, and their proper use. Knowledge of parking lot and structure lighting and safety equipment. Ability to evaluate layout and effectiveness of signs, lights and other parking and traffic equipment.

• Strong management and supervisory background. Ability to supervise and direct the work of others, to develop and manage employee work schedules, and monitor and evaluate staff performance. Skilled in recruiting, interviewing, training, evaluating performance, creatively recognizing and rewarding excellent performance, and identifying and implementing disciplinary actions as needed.

• Skills to train staff in carrying out proper parking procedures and enforcements. Proven ability to assess knowledge, skills, and abilities of personnel sufficient to achieve high organizational productivity and meet goals. Skill in developing and implementing training programs.

• Thorough knowledge of rules and regulations, processes, protocols and procedures for budget, accounting and fund management, and/or personnel management. Thorough knowledge of administration and analysis of operating and capital budget. Ability in performing financial analyses.

• Strong experience in budget planning, analysis, expenditure patterns, drafting and adjusting budgets, monitoring expenses, and financial reporting. Working knowledge of accounting concepts and procedures. Thorough knowledge of policies and procedures pertaining to purchasing, inventory, key control, cash handling, and personnel.

• Proven knowledge of a variety of administrative operational activities such as event planning, basic fundraising processes, risk management planning, website design, accounting and payroll, and contracts and grants regulations and guidelines. Ability to coordinate and chair meetings and make presentations to provide a variety of information on transportation programs, services, plans, policies and/or procedures.

• Working knowledge of applicable laws, regulations, codes and ordinances related to parking management. Knowledge of parking lot layout design methods and ability to create and implement layout plans that maximize efficiency and assure best use of available space. Detailed knowledge of the Americans With Disabilities Act, particularly as it pertains to parking lots, structures, entrance kiosks and office buildings.

• Solid understanding of State-mandated Parking Adjudication Program as outlined in the California Vehicle Code, Municipal and Traffic Code, local ordinances and departmental policies and procedures. Ability to carry out modern adjudication practices including methods for resolving conflict and disputes.

• Strong skills in short-term planning, analysis, problem-solving, and customer service. Proven ability to long range plan, forecast and provide ideas and strategies to senior leaders and peers. Experience designing, monitoring and evaluating parking and/or customer service programs, focusing on continuous improvement in quality and service.

• Strong writing, general research and comprehension skills with the ability to identify appropriate information resources and to understand and interpret complex data, material, and documents.

• Solid knowledge of common computer application programs. Strong computer skills using various software tools such as spreadsheets, databases and web-based applications including, but not limited to: Microsoft Office, Trello, Parking Access and Revenue Control System such as T2 Flex, and Maximo. Ability learn new applications as required.

• Strong analytical and critical thinking skills to investigate and compile financial, budgetary and program data, interpret policies and procedures, and resolve a broad variety of complex issues and problems. Skill to define problems, interpret trends, and identify various options to resolve multi-faceted problems and independently develop and implement solutions. Proven ability to use discretion and maintain confidentiality.

• Demonstrated ability to provide a high level of customer service to patrons and the general public. Ability to negotiate a mutually agreeable solution to a conflict between individuals and/or organizational units.

• Excellent verbal and written interpersonal and communication skills, including tact, diplomacy, discretion, and flexibility with diverse backgrounds, nationalities, and those whose primary language is not English. Active listening, persuasiveness, and advising and counseling skills. Ability to communicate effectively verbally and in writing with a diverse group of internal and external customers.

• Proven ability to establish cooperative working relationships with internal and external customers/contacts at all levels including health systems administration, campus departments, student organizations, community representatives, front line customer service staff, management staff, and vendors.

SPECIAL CONDITIONS

• DOJ/FBI and DMV background checks and clearances required prior to employment.

• Must possess and maintain a valid California Driver License. May be required to participate in DMV Pull Notice Program.