Job Description

Payroll Title:
Hiring Salary Range
$185,000 - $265,000 / Year
Greenwich Drive
Appointment Type:
Appointment Percent:
Total Openings:
Work Schedule:
Days, 8 hour shifts, Monday - Friday

#121035 Director, System Shared Business Office

Filing Deadline: Mon 2/6/2023

UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy

Special Selection Applicants: Apply by 02/03/2023. Eligible Special Selection clients should contact their Disability Counselor for assistance.


The UC San Diego Health Director, System Shared Business Office reports to the Chief Revenue Cycle Officer, and is responsible for overseeing and directing the overall functions of the Shared Business Office, including the integration of customer service priorities, strategic planning, and operational performance.

Oversight includes the following functions across both the medical centers and physician’s group:

* Customer Service: Ensure expedient and effective resolution of incoming patient requests.
* Patient Collections: Ensure patient billing process is accurate and timely; maximize collections of patient responsibility.
* Financial Counseling: Ensure patients have timely access to, and understanding of, financial counseling and associated coverage options as defined by financial need
* Third Party Vendor Performance (as appropriate): Ensure third party vendors associated with the patient billing or customer service processes are held accountable to contracted terms and UCSD patient experience expectations.

The Director, System Shared Business Office has responsibility for working with IT Leadership to ensure projects are prioritized appropriately to the needs of the Shared Business Office. This includes collaboration with IT on all billing modules in Epic and IT applications outside of Epic.

The successful candidate will be a highly motivated, dynamic individual who has advanced knowledge of revenue cycle systems and demonstrates the ability to create an atmosphere that motivates employees to perform optimally while serving as a role model for staff.


* The Director, System Shared Business Office plans and manages the daily operations as well as the future state operating model of the Shared Business Office.

* Serves as an advocate for an enhanced patient financial experience and continuous quality improvement.

* Responsible for ensuring the Shared Business Office provides the highest level of customer service.

* Establishes policies and procedures and ensures compliance with state, federal and other applicable agencies.

* Creates and coordinates both long- and short-range goals and objectives and ensures consistency with the goals and objectives of the revenue cycle and UC San Diego Health.

* Establishes and monitors department's performance standards, performance improvement plans, productivity and management information.

* Works closely with peers within the revenue cycle to advance operational goals and ensure unified revenue cycle leadership and alignment of policy and process.

* Facilitates and participates with departmental, inter-departmental and institutional improvement opportunities and support systems.

* Develops strategies for increased technology utilization and automation of the patient billing & collection process.

* Monitors and manages operations utilizing industry metrics on a monthly, annual and long-range planning basis to ensure maximum reimbursement for the organization.

* Establishes standardization of processes and workflows where feasible within Shared Business Office and reduces variation using lean practices and methodologies. Seeks out value stream opportunities to eliminate waste and reduce expenses, significantly reducing the cost to collect and optimizing reimbursement.

* Coordinates with IT and the Continuous Improvement departments on technology optimization efforts.

* Assures that operations leverage leading practice industry standards and meet all regulatory, compliance and HIPAA requirements.

* Well-versed in developing and sustaining effective relationships with internal and external stakeholders to provide service, information, and advice as needed.

* Oversees planning, preparation and presentation of budgets that demonstrate prudent use of the organization's resources while at the same time achieving and maintaining organizational goals and key performance indicators (KPIs).


  • A Bachelor's Degree in Business Administration, Healthcare Administration, or related field, and eight or more years of relevant experience; OR an equivalent combination of experience, education and training.

  • Five years of management or higher level leadership experience in revenue cycle setting.

  • Extensive knowledge of hospital and professional services end-to-end revenue cycle operations.

  • Knowledge of state/federal and other governing agencies rules, regulations, guidelines, policies, and procedures related to medical/legal requirements and health care industry.

  • Advanced program proficiency in revenue cycle systems and third-party payer requirements.

  • Experience and proven success in healthcare revenue cycle operations, concepts, and policies and their impact throughout the organization, with an in-depth understanding of related functions and issues, including coding, registration, billing, reimbursements, and charge capture.

  • Demonstrated leadership ability and team-building skills.

  • Exceptional verbal and written communicator with strong presentation and interpersonal skills as well as a strong customer-service orientation.

  • Advanced project management skills and the ability to lead groups and manage multiple projects and initiatives.

  • Process improvement experience.


  • Master’s Degree in Business Administration, Healthcare Administration, or related field.

  • Eight years of management and/or project leadership experience.

  • HFMA CHFP certification (HFMA Certified Healthcare Financial Professional)

  • Lean Six Sigma Green Belt certification.

  • Experience working within an academic medical center or a large healthcare system.

  • Experience with Epic revenue cycle applications.


Pay Transparency Act Full Salary Range: $125,600 - $314,400 Annually

The University of California, San Diego is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range for this position is defined as the Full Pay Range. The budgeted salary or hourly range that the University reasonably expects to pay for this position defined as the Expected Pay Scale. Placement within the Expected Pay Scale is determined by internal equity, relevant qualifications, and collective bargaining agreements (when applicable).

Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see:

UC San Diego is a smoke and tobacco free environment. Please visit for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Application Instructions

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