Job Description

Payroll Title:
AMBUL CARE ADMSTN MGR 2
Department:
MED CTR CANCER CENTER
Salary Range
Commensurate with Experience
Worksite:
Moores Cancer Center
Appointment Type:
Career
Appointment Percent:
100%
Union:
Uncovered
Total Openings:
1
Work Schedule:
Days, 8 hrs/day, Monday-Friday

As a federally-funded institution, UC San Diego Health maintains a marijuana and drug free campus. New employees are subject to drug screening.

#113617 Director, Clinical Operations & Patient Access

Filing Deadline: Mon 1/24/2022

For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy

Special Selection Applicants: Apply by 01/24/2022. Eligible Special Selection clients should contact their Disability Counselor for assistance.

DESCRIPTION

The Director of Clinical Operations, Patient Access, and Supportive Care for Moores Cancer Center at UC San Diego Health, one of only 40 National Cancer Institute-designated Comprehensive Cancer Centers in the United States. This designation is reserved for cancer centers with the highest achievements in cancer research, clinical care, education, and community contributions. Moores Cancer Center strives to stay at the forefront of emerging cancer research in a patient centric environment.

Reporting directly to the Chief Administrative Officer, Oncology and Radiation Therapy Services, the Director provides administrative oversight and operational control for a large multi-disciplinary clinic at Moores Cancer Center, as well as expanded clinical sites throughout the region. The position is responsible for all clinical operations, infusion scheduling, new patient access, call center operations, social work, patient navigation, and patient experience across all locations. The Director is responsible for improving financial performance, developing new service offerings, and continual process improvement.

Key Responsibilities:

  • Designs and oversees a financial process that provides a comprehensive view of current and forecasted clinic performance, to include revenues, costs, industry trends, and reimbursements. Ensures an infrastructure for central coordination of the financial operating budgets. Reviews and approves fiscal planning proposals for new programs and budgets.

  • Directs the clinical and operational functions and staff. Recommends allocation of staff, space, equipment, and other resources to optimize the delivery of clinical services.

  • Oversees implementation of quality improvement plans. Ensures compliance with internal policies and external regulations.

  • Reviews and approves proposals for facilities expansion, satellite development, construction, space planning, capital equipment requests, and staffing needs.

  • Researches and prepare proposals for expansion, satellite development, construction and space planning.

  • Responsible for employee recruitment, performance evaluation, progressive discipline, and staff development. Works collaboratively with Labor Relations on bargaining unit issues and contract negotiations at the local level.

  • Analyzes functionality, quality, and efficiency of information systems from a best practices standpoint. Creates and utilizes analytics to track and assess clinic performance. Proposes modifications or new systems as needed.

  • Develops and implements patient service standards and metrics, based on best practices.

  • Develops managers to create a workplace culture with a focus on service excellence and employee empowerment for creativity, efficiency, engagement, quality of care, ingenuity, safety, and innovations in operations.

  • Develops processes and analytics to assure viability of existing programs and practice patterns, and optimize productivity, Reviews and approves proposals for operational performance improvement projects that impact marketability.

  • Assures internal policies and external regulations are followed across the clinic organization in regards to billing and coding practices and cash handling.

  • Other duties as assigned.

QUALIFICATIONS

  • A Bachelor's Degree in business administration, health administration or a related area and eight or more years of relevant experience, or equivalent combination of experience and training.

  • Strong healthcare clinic or cancer center management experience, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, information technology, and the policies, principles, best practices and standards involved with effective healthcare administration.

PREFERRED QUALIFICATIONS

  • Advanced Degree in business administration, health administration or a related area.

  • Experience in large ambulatory oncology setting, ideally within NCI-Designated Comprehensive Cancer Center.

SPECIAL CONDITIONS

  • Must be able to work various hours and locations based on business needs.

  • Employment is subject to a criminal background check and pre-employment physical.


Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

Application Instructions

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