Job Description

Payroll Title:
Salary Range
Commensurate with Experience
Mission Valley
Appointment Type:
Appointment Percent:
Total Openings:
Work Schedule:
8 hrs/day, Monday - Friday

As a federally-funded institution, UC San Diego Health maintains a marijuana and drug free campus. New employees are subject to drug screening.

#112806 Data Analytics & ServiceNow Programmer

Filing Deadline: Mon 2/14/2022

For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy

UCSD Layoff from Career Appointment: Apply by 11/09/21 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 11/19/21. Eligible Special Selection clients should contact their Disability Counselor for assistance.


The Data Analytics & Service Now Programmer provides solutions and reporting through Tableau and Service Now to meet the functional needs of UC San Diego Health. As a member of the UC San Diego Health HR team, the incumbent will gain an understanding of stakeholder needs to utilize software, such as Tableau, to design reports and tools which inform trends with turnover, HR needs and service levels measures. The incumbent will also support Health HR's Service Now Application Developer regarding the configuration, programming and development needs of the various Service Now cases, fields, workflows and testing needs.


  • Seven (7) years of related experience, education/training, OR a Bachelor’s degree in related area plus three (3) years of related experience/training.

  • Proven experience in web development (HTML/CSS/Javascript).

  • Demonstrated knowledge of software development methodologies (any of Agile/Lean/Scrum/Dev-ops).

  • Ability to build and maintain moderately complex reports with business intelligence/analytics and data visualization tools, such as Tableau.

  • Skilled in change management and demonstrated ability to strategically move all stakeholder groups through change management stages.

  • Proven experience with system administration.

  • Effective communication and interpersonal skills. Ability to communicate technical information to technical and non-technical personnel at various levels in the organization.


  • Experience using ServiceNow.
  • Proficiency with Structured Query Language (SQL) and data analytic capabilities with the intention of producing datasets that bridge different areas of core functions.
  • Experience in database administration
  • Experience using AngularJS.
  • Workflow Design
  • Project management skills, including the ability to set project objectives, determine and address potential barriers identify required resources, identify process steps and milestones and adjust action plans to achieve desired outcomes.
  • Experience with Lean Six Sigma concepts and tools.


  • Employment is subject to a criminal background check and pre-employment physical.

Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see:

UC San Diego is a smoke and tobacco free environment. Please visit for more information.

Application Instructions

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