Job Description

Payroll Title:
Hiring Salary Range
$21.36 - $24.77/Hour
Appointment Type:
Appointment Percent:
CX Contract
Total Openings:
Work Schedule:
Days, 8 hrs/day, Mon-Fri

#118412 Customer Service Representative

Filing Deadline: Wed 10/5/2022

For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy

This position will remain open until filled. Initial application deadline: 9/6/2022.

UCSD Layoff from Career Appointment: Apply by 8/26/2022 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 09/06/2022. Eligible Special Selection clients should contact their Disability Counselor for assistance.


Under supervision, the Customer Service Representative will provide daily support to customers in providing document printing services. Provide estimates and quotes, print, copy and data services assistance based on customer requirements. Coordinate both externally and internally printed product services to obtain quality and timely deliveries to customers. Maintain related files and records, billing information and job data in Management Information Systems (MIS). Assist with daily operations and production. Assist supervisor with month end procedures including data entry of monthly meter reads. Assist supervisor with processing Accounts Payable/Accounts Receivable invoices by verifying Purchase Order is included, scanning and sending invoices to Disbursement, and confirming pricing is correct for payment.

  • May be required to work overtime or alternate shifts. Must be able to work overtime as required. Must be willing to work a second or alternate shift in the event that production requires extended hours.

  • May be assigned to any Imprints' location on campus.


  • Experience providing customer service in a high volume, retail or commercial environment. Experience building and maintaining strong customer relationships by providing excellent and responsive service to a diverse customer population.

  • Proven experience building and maintaining strong customer relationships by providing excellent and responsive service. Proven ability to communicate clearly and effectively with customers and vendors in person, by phone and email over extended projects, timeframes and multiple versioning of orders.

  • Demonstrated experience using cash registers and credit card terminals, adhering to established credit and cash handling procedures and close out processes.

  • Experience with entry of data transactions into MIS and spreadsheets with a high degree of accuracy under strict deadlines with constantly changing priorities and frequent interruptions.

  • Working knowledge of paper stock including their characteristics, appearance and texture.

  • Ability in reviewing and recommending layouts of manuscripts, forms, bound publications, pamphlets, flyers, leaflets and other material for printing, and estimate the manufacturing costs of producing the desired quantity.

  • Familiarity with graphics programs and their application within the department to process files for printing.

  • Demonstrated knowledge of common file types and the recommended types used in various services, including data, music and video file formats, CD, DVD recording requirements and processes.

  • Working knowledge on how to order standard and specialized print services from a variety of vendors.

  • Working knowledge of and experience using basic mathematics.

  • Knowledge of PC software, spreadsheet and database applications (example Management Information System (MIS)), Microsoft Office, Outlook, Access and various web browsers. Ability to learn new software and adapt it to project requirements.

  • Experience identifying problems and suggesting a course of action for resolution, escalating sensitive or more complex problems requiring supervisor's attention.

  • Excellent attention to detail and ability to meet deadlines with constantly changing priorities and frequent interruptions.

  • Effective interpersonal skills including tact, diplomacy, and flexibility to exercise independent judgment. Ability to communicate and interact effectively with a diverse student, staff, and faculty population. Ability to communicate in person, on the telephone, and through written correspondence.


  • DOJ/FBI and DMV background checks and clearances required prior to employment.

  • Must possess and maintain a valid California Driver License. Must be part of the Pull Notice program.

Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see:

UC San Diego is a smoke and tobacco free environment. Please visit for more information.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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