CSPI Lead Worker - Remote - 117587
As a federally-funded institution, UC San Diego Health maintains a marijuana and drug free campus. New employees are subject to drug screening.
#117587 CSPI Lead Worker - RemoteExtended Review Date: Thu 8/11/2022
For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy
UCSD Layoff from Career Appointment: Apply by 07/18/22 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 07/21/22. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Candidates hired into this position may have the ability to work remotely.
This position will remain open until filled.
UC San Diego Health's Revenue Cycle department supports the organization's mission to deliver outstanding patient care and to create a healthier world - one life at a time. We are a diverse, patient-focused, high-performing team with a commitment to quality, collaboration, and continuous improvement that enables us to deliver the maximum standard of care to our patients. We offer challenging career opportunities in a fast-paced and innovative environment and we embrace individuals who demonstrate a deep passion for problem-solving and customer service.
The Customer Service Professional I (CSPI) Lead Worker is an experienced revenue cycle professional responsible for performing and supporting patient revenue cycle and customer care activities in accordance with applicable Federal, State and local standards, guidelines and regulations, and in adherence to UCSD Health customer service standards. These responsibilities include but are not limited to customer service, patient billing and/or patient account balance collection activities associated with the hospital and professional revenue cycle; and performing lead responsibilities, including daily work assignment schedules, coordinating work coverage, monitoring quality and productivity metrics, resolving escalated patient complaints, assisting with staff training, and escalating work flow and/or patient complaints to department management.
Six (6) years of related experience, education/training, OR a Bachelor’s degree in related area plus two (2) years of related experience/training. Related experience: Customer service, patient billing, professional billing and hospital billing.
Working knowledge of reporting instruments, metrics and / or dashboard design
Detail oriented, with demonstrated organizational skills and the ability to manage time efficiently, prioritize tasks, set schedules, and complete projects in a timely and cost-effective manner.
Proficiency in common database, spreadsheet and presentation software.
Strong communications skills, with the ability to interpret and convey complex clinical finance information in a clear, concise manner. Ability to summarize and present reports and presentations.
Excellent analytical and problem-solving skills, with the ability to evaluate the effectiveness of workflows and systems.
Effective interpersonal skills to work effectively in a team environment with internal staff in a wide variety of business and clinical areas.
- HFMA Certified Revenue Cycle Representative (CRCR) certification
- Experience in a healthcare environment
- Must be able to work various hours and locations based on business needs.
- Employment is subject to a criminal background check and pre-employment physical.
Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).
If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!
Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.
UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.