Job Description

Payroll Title:
Hiring Pay Scale
$105,000 - $124,000/year
Hybrid Remote
Appointment Type:
Appointment Percent:
Total Openings:
Work Schedule:
Days, 8 hrs/day, Mon - Fri

#117880 Complaint Resolution Officer, Campus

Extended Deadline: Fri 3/31/2023

UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy

UCSD Layoff from Career Appointment: Apply by 8/23/22 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 8/25/22. Eligible Special Selection clients should contact their Disability Counselor for assistance.


Department Overview

The Office for the Prevention of Harassment & Discrimination (OPHD) is responsible for ensuring the University provides an environment for students, faculty, and staff that is free from discrimination and harassment on the basis of protected categories. OPHD’s mission is to educate the entire UC San Diego community about these issues and to assist with prevention efforts, and prompt and effective resolution of all complaints. OPHD provides analysis and guidance in all areas pertaining to institutional compliance with federal and state laws, and University of California nondiscrimination policies. Reporting directly to the Chief Ethics and Compliance Officer, OPHD conducts civil rights investigations and guides senior campus leadership in all Vice Chancellor areas.

Position Overview

The Complaint Resolution Officer (CRO) reports to the Title IX Officer/ Director of the Office for the Prevention of Harassment and Discrimination (OPHD). Under general direction, the CRO assumes major responsibility for responding to complaints of harassment and discrimination, exercising independent judgment in the intake, informal resolution, and formal investigation of complaints and in establishing strategies for the resolution of identified problems. The CRO independently provides impartial consultation, conflict resolution, and problem solving in response to complaints and inquiries received from members of the campus community and affiliates, including faculty, staff, students, parents, and UCSD Healthcare employees. The CRO makes recommendations to the Director, or, where appropriate, directly to campus administrators or other individuals, and may recommend changes to procedure to insure institutional equity and fairness. The Complaint Resolution Officer also trains management and supervisory personnel regarding the interpretation of University nondiscrimination policies and the University’s obligations under those policies. In addition, the CRO develops, implements, coordinates and evaluates education programs regarding discrimination issues for the entire campus community, including programs satisfying the state-mandated sexual harassment prevention training for supervisors.

Position is designated "Confidential" within the meaning of the Higher Education Employer/Employee Relations Act (HEERA).

Occasional evenings and weekends may be required.

  • Please submit a cover letter for a complete application packet.


  • Experience investigating sexual harassment or other equivalently sensitive allegations in an empathetic and confidential manner. Working knowledge of student affairs, academic affairs and/or higher education preferred.

  • Experience conducting investigations, including interviewing, gathering and analyzing evidence, and writing investigation reports. Basic knowledge of best practices and methodologies for conducting investigations.

  • Experience with conflict resolution, mediation techniques, communication and listening skills, and diversity issues. Strong analytical skills and the ability to assess and negotiate complex, highly sensitive situations.

  • Experience reading and interpreting complex legal documents such as court cases, laws, and guidelines to evaluate their impact on University policy and procedures. Working knowledge of federal and state laws and regulations related to compliance with non-discrimination laws, including sexual harassment and Title IX of the Education Amendments of 1972.

  • Experience gathering, organizing, completing analysis and developing recommendations in completing assignments. Experience in writing concise, logical and grammatically correct analytical reports to convey complex and sensitive issues.

  • Basic understanding of the relevance of trauma in the context of sexual violence (for example, the neurobiology of trauma and trauma-informed investigation techniques).

  • Experience interacting with constituents that are diverse in characteristics such as age, education level, race, gender identity and expression, ability, and socioeconomic backgrounds, in a culturally-competent manner.


  • Job offer is contingent on clear Background Check.

  • Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requiring to Report Child Abuse prior to commencing employment. CANRA Penal Codes and related definitions, requirements, and responsibilities may be obtained online.

Pay Transparency Act

Annual Full Pay Range: $63,400 - $142,800 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $30.36 - $68.39

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see:

UC San Diego is a smoke and tobacco free environment. Please visit for more information.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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