Job Description

Payroll Title:
Hiring Salary Range
$26.16 - $30.70/Hour
Appointment Type:
Appointment Percent:
CX Contract
Total Openings:
Work Schedule:
Days, 8 hrs/day, Mon-Fri

#121111 Commuter Program Operations - Lead

Initial Review Date: Thu 2/2/2023

UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy

This recruitment will remain open until filled. Initial application deadline: 2/2/2023.

UCSD Layoff from Career Appointment: Apply by 1/24/2023 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 2/2/2023. Eligible Special Selection clients should contact their Disability Counselor for assistance.


Under direction, the Commuter Program Operations Lead will serve as the lead customer service representative for the Campus Parking Division. Provide work direction to the Parking Office Customer Service staff. Responsible for all administrative aspects of the parking office including determination of procedures, selection of methods, and implementation of policy application. Serve as Lead for the sales of parking permits. Gather and analyze account for daily permit transactions including: verification of sales and preparation of deposits, and maintenance of computerized and manual records, logs, and files. Make recommendations to supervisor regarding faculty, staff and students' parking needs. As lead, explain parking procedures, policies, and availability to Parking Office Customer Representatives and students. Perform clerical duties such as filing, photocopying, and faxing as necessary. Coordinate student staff schedules, and provide instruction, training and guidance to student staff in data entry techniques according to departmental policies and citation processing procedures.

  • May be required to work different shifts, hours, or locations. Weekend shifts and overtime may be required.


  • Strong cash handling and applicable controls experience with ability to perform extremely accurate cash handling, establish and enforce audit policies/procedures and apply knowledge of generally accepted accounting practices.

  • Demonstrated ability to learn new technologies and apply their use to existing programs in order to improve and automate office procedures. Ability to follow through on established procedures and offer creative problem solving and/or resolution suggestions for existing systems and procedures.

  • Proven experience providing training, instruction, and guidance to student staff. Ability to function as a group leader/mentor. Ability to coordinate staff in a busy, multi-shift, customer service environment to include coordination of schedules, and work direction in daily operations.

  • Strong computer skills with experience using spreadsheet, email, word processing and internet applications. Experience maintaining database information and ability to generate reports. Demonstrated ability to enter information into data terminal.

  • Proven experience in record keeping with strict attention to detail. Ability to organize tasks, documents, and materials in a timely manner. Skill completing forms thoroughly and accurately. Skill at maintaining filing system for rapid, easy retrieval by self and others.

  • Demonstrated ability to complete written and electronic forms and logs accurately and thoroughly; keep legible, accurate and useful records and databases; and produce necessary reports from collective data.

  • Demonstrated experience with basic mathematical calculations and the ability to research transactions to resolve discrepancies within scope of responsibilities.

  • Solid analytical skills; ability to prepare relevant and concise reports and make policy recommendations. Experience utilizing large database reporting methods.

  • Strong problem resolution skills with the ability to evaluate, defuse and address sensitive situations and take effective corrective action. Ability to make impartial decisions and apply sound judgment.

  • Skill in organizing and prioritizing work to meet deadlines in an environment which emphasizes customer safety, service, and satisfaction as the highest priorities. Proven ability to change work direction or work projects sufficiently to accommodate the needs of the customers.

  • Demonstrated interpersonal skills with the ability to communicate effectively in person, by phone, and in writing with heavy customer contact and a diverse population. Ability to remain calm and demonstrate a pleasant demeanor when assisting customers in person and over telephone.

  • Demonstrated experience in working as a team, collaborating and working effectively with colleagues, supervisor, guests, and University personnel.


  • DOJ/FBI and DMV checks and clearances required prior to hire.

  • Must possess and maintain a valid California Driver License. May be required to participate in DMV Pull Notice Program.

  • Must be able to work outdoors occasionally in a variety of climates.

  • Must be able to lift and carry up to 20lbs barricades and equipment.

  • Ability to stand or walk for long periods of time.

Pay Transparency Act Full Salary Range: $40,700 - $78,258 Annually

The University of California, San Diego is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range for this position is defined as the Full Pay Range. The budgeted salary or hourly range that the University reasonably expects to pay for this position defined as the Expected Pay Scale. Placement within the Expected Pay Scale is determined by internal equity, relevant qualifications, and collective bargaining agreements (when applicable).

Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see:

UC San Diego is a smoke and tobacco free environment. Please visit for more information.

Application Instructions

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