Job Description

Payroll Title:
BLANK AST 2
Department:
MEDICAL CENTER OPERATORS
Salary Range
Commensurate with Experience
Worksite:
Hillcrest Medical Center
Appointment Type:
Career
Appointment Percent:
100%
Union:
CX Contract
Total Openings:
5
Work Schedule:
Variable, 10 hour shifts

As a federally-funded institution, UC San Diego Health maintains a marijuana and drug free campus. New employees are subject to drug screening.

#116968 Communications Specialist

Filing Deadline: Wed 7/6/2022

For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy

This position will remain open until filled.

UCSD Layoff from Career Appointment: Apply by 06/15/2022 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 06/27/2022. Eligible Special Selection clients should contact their Disability Counselor for assistance.

DESCRIPTION

Under direction of the Call Center Services Supervisor, independently responsible for serving as the Health System Operator for three hospitals and multiple outpatient satellite locations, operating a Cisco Call Center phone system, processing a high volume of calls in a professional manner using departmental established scripts and procedures. Provides telephone information, directory assistance, and on-call information utilizing supporting materials and databases. Also provides messaging services, departmental listing information, and EMR in-patient information.

Monitors, responds to, and processes multiple life critical codes following specific procedures. Accurately documents all tasks performed within area of responsibility, and provides customer service for department, troubleshooting issues with customers, and creating repair tickets in the enterprise Track It database. Independently responsible for daily maintenance of staff/faculty listings to support the web messaging system, the departmental directory listings, and the departmental on-call information listings. Performs other administrative support functions as required.

Must be willing and able to work variable shifts to include nights, weekends, and holidays.

MINIMUM QUALIFICATIONS

  • Two (2) years of previous related experience in a communications and/or administrative support role for a large, complex system.

  • Excellent customer service skills. Ability to communicate clearly and effectively and handle a high-volume of calls in a large call center environment.

  • Demonstrated ability to interact professionally with staff and physicians in person.

  • Proven accurate typing skills with proper knowledge of format, and proven proofreading skills of own work.

  • Strong attention to detail, including data input. Knowledge of the internet browsing functions.

  • Ability to function effectively in an environment of continuous changing priorities.

  • Strong ability to problem solve. Ability to work independently and exercise good judgment.

PREFERRED QUALIFICATIONS

  • Knowledge of and experience with Cisco Call Center phone system.
  • Knowledge of MS Office (Outlook, Excel, Word), and EPIC.

SPECIAL CONDITIONS

  • Must be able to work various hours and locations based on business needs.
  • Must be flexible to work days, evenings, nights, weekends, and holidays for staff coverage.
  • Employment is subject to a criminal background check and pre-employment physical.

Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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