Clinical Coordinator - 119109
As a federally-funded institution, UC San Diego Health maintains a marijuana and drug free campus. New employees are subject to drug screening.
#119109 Clinical CoordinatorFiling Deadline: Wed 12/7/2022
UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.
For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy
UCSD Layoff from Career Appointment: Apply by 03/25/2021 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 04/06/2021. Eligible Special Selection clients should contact their Disability Counselor for assistance.
The clinical coordinator will be responsible for customer service, registration, appointment scheduling and insurance verification. Typical duties include answering and triaging incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services. Responsible for planning, coordinating, providing clinical support and managing complex appointment calendar to faculty specializing in Neurosurgery. Ensures smooth day-to-day operations at multiple clinics and provides general clinic support. Schedules surgical procedures, which includes the following: Coordinating the logistics of multiple departments and areas of specialty (e.g., operating room schedulers, pre-op clinics, anesthesia, admissions) to schedule time in the Operating Room or Procedure Room; scheduling clinical and surgical appointments; communicating surgery time and location with patients, family members, and surgeons; and adding all information into the UCSD computer systems. Interfaces with clinical staff and patients via phone and in person. Distributes and prepares clinic notes and medical records and completes appropriate administrative EPIC responsibilities relating to patient documents. Develops and maintains extensive filing system for all patient records. Responsible for communicating with faculty, clinic staff, administrators, professional organizations and outside agencies (e.g., Insurance Companies and Community Medical Groups). May perform other related duties as assigned.
Three (3) years of relevant experience, in a large, complex healthcare or clinic setting.
Experience in working with Health Insurance Companies and Community Medical Groups.
In depth knowledge of hospital registration and insurance authorizations.
Demonstrated high level clinical coordination experience in a healthcare setting.
Possess excellent customer service skills and strong interpersonal skills to work effectively and interact well with patients, visitors, faculty, clinical and support staff.
Demonstrated experience managing a complex calendar.
Possess demonstrated computer skills and be able to work between multiple systems during calls.
Must have excellent communication skills with the ability to communicate clearly both verbally and in writing.
Excellent knowledge of English grammar, spelling, punctuation and sentence structure.
Proven skill in composing correspondence for patient requests.
Possess problem solving ability by using good judgment and applying these skills to assist patients and ensure patients' expectations are met.
Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.
Be a self-starter who is accountable and requires minimal direction and supervision.
- Experience with EPIC, Cadence scheduling and electronic records experience.
- Experience with Spinal CPT coding.
- Must be able to work various hours and locations based on business needs.
- Employment is subject to a criminal background check and pre-employment physical.
Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).
If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!
Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.
UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.