Clinic Operations Assistant - 114227
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#114227 Clinic Operations AssistantInitial Review Date: Fri 4/1/2022
For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy
UCSD Layoff from Career Appointment: Apply by 02/02/22 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 02/14/22. Eligible Special Selection clients should contact their Disability Counselor for assistance.
The Student Health and Well-being (SHW) cluster of the UC San Diego, which reports through UC San Diego Health System, plays a leadership role in creating a strong and active wellness culture that enables all students to flourish in body, mind and spirit. This includes promotion and the expansion/development of a student health and well-being center, and the transformation of existing departments, under the oversight of the executive director, into a cohesive, trans-disciplinary source of integrated wellness services. The SHW cluster includes the departments of Student Health Services (SHS), Health Promotion Services (HPS), Counseling and Psychological Services (CAPS) and SHW Administration.
CAPS delivers campus-based mental health services to over 40,000 registered UCSD undergraduate, graduate, and professional school students. CAPS' multicultural, multidisciplinary, and student-centered staff strives to deliver culturally proficient counseling services, outreach programming, consultation, research, and training opportunities. Rooted in Student Affairs and Academic Affairs, CAPS services support the academic mission of the University aimed at student success and retention and works toward the maintenance of an inclusive and healthy living and learning environment for individuals to flourish as they pursue their academic and career goals. CAPS is accredited by the International Association of Counseling Services and the Post-doctoral Resident Training Program is APPIC affiliated. CAPS is fully committed to self-examination, peer review, and quality improvement through the utilization of data, outcome, and client experience measurements.
Under the supervision of CAPS Business Operations Manager, the Clinic Operations Assistant plays a vital role in the delivery of mental health services to UCSD students. The incumbent is based at CAPS Central Office and will provide front office, scheduling and administrative support in a high volume University Counseling Center, supporting 12 satellite locations across campus. As the first point of contact to the campus community, the incumbent is a liaison to CAPS range of services, with key responsibilities of clinical support and customer service.
This position will facilitate access to mental health services; educate students about CAPS services, verify eligibility, manage the flow of in-person and telehealth visits for all locations, and provide detailed, timely, essential information to appropriate parties. Incumbent must demonstrate exceptional professionalism, tact, empathy and sensitivity, as well as sound judgment to screen clients and schedule appointments on the basis of need, urgency and presenting concerns, as well as determine when to activate CAPS emergency protocols and support urgent care services. Administrative support to clinic operations and programs are also included.
Minimum two (2) years experience in medical or mental health front office, scheduling patient appointments in-person and by phone.
Demonstrated ability to manage a high volume flow of patients, report and resolve issues of concern, in-person and by phone
Ability to provide empathic assistance to clients with psychological and psychiatric conditions, their family members and the campus community.
Thorough knowledge of medical/mental health and insurance terminology.
Ability to communicate clearly and accurately both verbally and in writing, including knowledge of proper business formats, grammar, spelling and punctuation. Excellent interpersonal skills, using tact and diplomacy in order to interact effectively in person or by telephone, with all levels and diversity of campus community and colleagues.
Maintain confidentiality and comply with all requirements in use of computer systems and access to any and all patient, student, employee and University data, in electronic and hard copy formats, in compliance with University, state and federal guidelines, including, but not limited to Health Insurance Portability and Accountability Act (HIPAA) and Family Educational Rights and Privacy Act (FERPA).
Experience and competency with standard business equipment, multi-line telephone system, computer technologies and a variety of software including system and networking software, Microsoft Office suite, email and a variety of web-based programs and browsers, with the willingness and ability to update and increase skills as needed to meet the goals of the unit and the division.
At all times adhere to UCSD Health Medical Center (C.A.R.I.N.G.) Standards of Performance, and demonstrate the characteristics of professionalism in attire, attitude, conversation, behavior and attentiveness to others. Uphold the UCSD Principles of Community and promote a positive and collaborative team environment. Ability to adhere to and practice the mandatory University Core Values & Safety Standards of performance.
Knowledge and experience using computerized patient scheduling systems. Demonstrated experience in using electronic medical records and understanding of medical record management.
- Knowledge of UCSD and University Counseling Center procedures.
- Knowledge of EPIC.
- Employment is subject to a criminal background check and pre-employment physical.
- Occasional evenings and weekends may be required.
- Overtime may be required. Periodically, must be able to work alternate work schedule.
- Complete EPIC training within one month of job start.
Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!
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UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
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