DESCRIPTION

UC San Diego is ranked the 9th best public university in the nation by U.S. News and World Report and is the largest employer based in San Diego County. Reporting to the VC-CFO, Information Technology Services (ITS) delivers Enterprise information technology services to the University of California, San Diego (UCSD) under the leadership of the campus Chief Information Officer (CIO). Information Technology Services (IT Services) uses world-class services and technologies to empower UC San Diego's mission to transform California and the world as a student-centered, research-focused, service-oriented public university. As a strategic member of the UC San Diego community, IT Services embraces innovation in their delivery of IT services, infrastructure, applications, and support. IT Services is customer-focused and committed to collaboration, continuous improvement, and accountability.

Equity, Diversity, and Inclusion are core values at UC San Diego and within Information Technology Services. Crafting a culture around these values allows us to more deeply connect with and appreciate our employees, students, and campus partners. Information Technology Services is continuously working to build a community where we all feel safe, empowered, and encouraged to bring our authentic selves to work. We do this not only because it is what’s right, but because we know that diversity drives insight and innovation. We are proud to partner closely UC San Diego’s Office for Equity, Diversity, and Inclusion, as their dedication to this mission helps us all to drive change.

Reporting to the Strategic Organization Change Management (SOCM) Director, this position serves as a Change Practitioner for Enterprise Systems Renewal (ESR) Initiative projects. ESR is aimed at transforming and streamlining core business and administrative processes at UC San Diego.Under direction of the project Change Leads, the Change Practitioner applies change management methodology to plan, communicate, and roll out large-scale system and process changes impacting tens of thousands of students, faculty, and staff. This position will coordinate with project team members, stakeholders, and subject matter experts from across the university to ensure that stakeholder and end user perspectives have been accounted for and that clear communication is maintained between all involved in the project.

A successful Change Practitioner will demonstrate strong collaboration and interpersonal skills, excellent communication skills, flexibility and an ability to tolerate ambiguity, strategic thinking, an ability to synthesize and summarize large amounts of information effectively, and a high level of emotional intelligence. The work requires frequent problem-solving and analysis of unique issues without precedent and/or structure.

The incumbent uses their experience in project management, change management, training, and/or communications, as well as knowledge of the university departments, stakeholders, and organization, to research, conduct assessments, analyze, and develop solutions for a wide range of issues. Demonstrates good judgment in selecting working with people and when selecting methods and techniques to apply work. While work is people-focused, it involves analyzing complex and diverse policies, processes, and program practices.

Responsibilities:

~Conduct change assessments and analysis to understand change and how it impacts audiences.

~Creates change plans as outlined in the change strategy, such as change network, communication, coaching, and training plans.

~Apply change management methodology aligned with our Strategic Organizational Change Management practice and according to project change management plans.

~Work closely with change network to support project needs and to provide input, expertise and leadership as part of change management activities.

~Facilitates and participates in change management engagements with project, change network, stakeholders and end users.

~Creates and conducts change management communications.

~Helps create, facilitate and conduct training.

QUALIFICATIONS

• Bachelor's degree in related area and / or equivalent experience / training.

• Proven ability to use discretion and maintain all confidentiality. Strong interpersonal skills including tact, diplomacy, flexibility, and skills in dealing with politically sensitive situations.

• Proficient skills of common organization- or research-specific and other computer application programs. Understanding of key enterprise technologies, i.e. identity management, security, authentication, integration, and connectivity.

• Strong analytical and problem-solving skills. Experienced in independently understanding, analyzing, interpreting complex data, written material, and computer generated information while maintaining the overall process viewpoint, and effectively communicate the results to a variety of personnel at various levels.

• Demonstrated skills in analyzing, researching and synthesizing large amounts of data for preparing sound and relevant proposals/analyses.

• Proven project management skills. Ability to execute, and finalize projects according to deadlines and within budget, mitigate risks to project success, define project objectives, and oversee quality control throughout the project’s life cycle.

• Strong communication and interpersonal skills to communicate effectively, both verbally and in writing. Ability to provide comprehensive recommendations and solutions that address project needs. Ability to coach, facilitate and influence people at all levels. Ability to become trusted facilitator/advisor engaging all essential campus stakeholders.

Preferred Qualifications:

• Organizational Change Management training or certification (i.e. Prosci ADKAR).

SPECIAL CONDITIONS

• Employee must be available to work evenings and weekends.

• Employee must be available to travel as required.

• Job offer is contingent upon satisfactory clearance based on background check results.