Job Description

Payroll Title:
School of Public Health
Salary Range
Commensurate with Experience
Appointment Type:
Appointment Percent:
Total Openings:
Work Schedule:
Days, 8 hrs/day, Sun-Sat

As a federally-funded institution, UC San Diego Health maintains a marijuana and drug free campus. New employees are subject to drug screening.

#120166 Case Investigator

Filing Deadline: Thu 12/1/2022

UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy

This position is a contract position with the possibility of extension/career conversion.

UCSD Layoff from Career Appointment: Apply by 11/22/2022 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 12/1/2022. Eligible Special Selection clients should contact their Disability Counselor for assistance.

Current UC San Diego Health employees who apply by 11/28/2022 will have priority consideration for this position. Recruiters will refer qualified internal candidates after the first 7 days of the job posting. All qualified external applicants and additional internal applicants who apply after the priority date may have further consideration pending the results of the initial review.


The Herbert Wertheim School of Public Health and Human Longevity Science is dedicated to health and social equity and has over 80 primary salaried faculty, 25 secondary faculty, 200+ staff and academic personnel, 225 postgraduate students, and 600 undergraduate majors. The School includes activities in the Public Health disciplines of Behavioral Medicine, Biostatistics & Bioinformatics, Epidemiology, Global Health, Health Policy, Health Equity, Public Mental Health, and Environmental and Climate Health. The School has two PhD programs (Public Health and Biostatistics), a Master of Public Health professional degree program, an MS in Biostatistics, a BS in Public Health (BSPH, the only Health Sciences undergraduate program), an MAS in Leadership of Healthcare Organizations run in conjunction with UCSD Extension, and a Preventive Medicine residency program. The School has strong collaborative research programs facilitated by Research Centers of Excellence focused on Wireless and Population Health Systems, Health Promotion and Equity, Women's Health, and Tobacco Control, and has extensive collaborations with the School of Medicine, Jacobs School of Engineering, the Scripps Institution of Oceanography, Moores Cancer Center, Qualcomm Institute, ACTRI, HDSI, Design Lab, Skaggs School of Pharmacy, and with other partners across UC San Diego. Partnerships with the community and health agencies are fundamental to the School. The School houses five recharge cores providing services to UCSD and external customers, and the School’s faculty and academics hold ~$125M total awarded grants and contracts.

Learns to use professional health education concepts. Applies campus policies and procedures to resolve routine issues. Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.

A Case Investigator is a public health professional who will provide support to the UCSD Public Health Covid Response Team in the fight against COVID-19. This position is responsible for contacting people with laboratory-confirmed, probable, and suspected diagnoses of COVID-19 and providing health education and guidance in order to interrupt ongoing disease transmission. The Case Investigator will conduct interviews with patients to gather information including symptom history, source of illness, list of close contacts, and activity history while infectious. The Case Investigator will provide patients with instructions for isolation and make appropriate referrals to testing, clinical services, and other essential support services, as indicated. A successful case interview allows for the collection of critical information about the case and potentially exposed contacts, while providing support, referrals, and answers to questions the patient may have. The candidate will also possess critical thinking and problem-solving skills, and the ability to use sound judgment when responding to case or contact issues and concern.


  • Bachelor's degree in related area and / or equivalent experience / training.

  • Basic knowledge of the health promotion and education field.

  • Skills associated with the delivery of health promotion and education programs.

  • Effective interpersonal skills needed to work with a diverse client group. Employ dynamic communication and interpersonal skills, cultural competency/ sensitivity, tactful language, and empathetic interviewing skills to build rapport and maintain trust with patients of varied backgrounds.

  • Ability to communicate effectively both verbally and in writing.

  • Effective critical thinking and problem-solving skills, and the ability to use sound judgment when responding to case or contact issues and concern.

  • Ability to multitask, engaging in a conversation with the patient over the phone while at the same time answering a questionnaire and providing patient resources.

  • A clear understanding of patient confidentiality, including the ability to conduct interviews while maintaining patient confidentiality and HIPPA compliance

  • Demonstrated ability to connect with patients or customers in a virtual environment.

  • Experience with health education and knowledge of community outreach.

  • Ability to grasp medical terms and principles of exposure, infection, and infectious periods.

  • Ability to practice sound judgement and engage in an escalation process.


  • Two years of experience working as a case investigator or contact tracer, particularly within UCSD or a higher education environment.


  • Availability to work nights and weekends.

  • Employment is subject to a criminal background check.

Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health Sciences is comprised of our School of Medicine, Skaggs School of Pharmacy and Pharmaceutical Sciences, The Herbert Wertheim School of Public Health and Human Longevity Science, and our Student Health and Well-Being Department. We have long been at the forefront of translational - or "bench-to-bedside" - research, transforming patient care through discovery and innovation leading to new drugs and technologies. Translational research is carried out every day in the hundreds of clinical trials of promising new therapies offered through UC San Diego Health, and in the drive of our researchers and clinician-scientists who are committed to having a significant impact on patient care. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see:

UC San Diego is a smoke and tobacco free environment. Please visit for more information.

Application Instructions

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