Job Description

Payroll Title:
HOSP BLANK AST 3
Department:
Care Navigation Hub
Salary Range
Commensurate with Experience
Worksite:
Lightwave Avenue
Appointment Type:
Career
Appointment Percent:
80-100%
Union:
EX Contract
Total Openings:
2
Work Schedule:
Days, 8 hour shifts, Monday - Friday

#116908 Call Center Specialist

Extended Deadline: Mon 7/11/2022

For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy

UCSD Layoff from Career Appointment: Apply by 06/9/2022 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 06/21/2022. Eligible Special Selection clients should contact their Disability Counselor for assistance.

This is NOT a remote or work-from-home position. This position will be onsite.

Two openings are available. One 80% position, and one 100% position.

DESCRIPTION

Under general supervision, the incumbent is responsible for customer service, registration, appointment scheduling, and insurance verification in a busy, patient-focused contact center. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments, and securing authorization for scheduled services.

Responsibilities emphasize exemplary customer service and exceptional quality. Completes registration for new or established patients in a timely and accurate manner and adheres to the established registration and scheduling protocols and standards. Ensures that patients have secured authorization and referrals when scheduling appointments.

Interviews patients via telephone to obtain demographic and financial information necessary to secure patient accounts. Verifies insurance eligibility for outpatient services on all Third-Party Payers by utilizing various automated eligibility systems. Operates Epic system to gain and input information; in addition, responsible for clearly and effectively relaying medical messages to patient/clinic staff. Advises patients of clinic deposit requirements based upon UCSD Medical Group Financial Policy. Other related duties as assigned.

MINIMUM QUALIFICATIONS

  • Three (3) years of related call center and front desk experience in a large complexhealthcare setting; or equivalent combination of education and experience.

  • Previous experience in a call center and/or customer service environment.

  • Epic Cadence scheduling experience or similar function.

  • Knowledge of third-party payors including federal, state, and private health plans.

  • Proven ability to handle multi-line incoming customer calls, schedule appointments, and perform online registration.

  • Must have excellent customer service skills.

PREFERRED QUALIFICATIONS

  • Bilingual English /Spanish.
  • Data entry experience.
  • Bachelor's degree.

SPECIAL CONDITIONS

  • Must be able to work various hours and locations based on business needs.
  • Employment is subject to a criminal background check and pre-employment physical.
  • This position will be onsite.

Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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