Job Description

Payroll Title:
Hiring Salary Range
$32.61 - $42.56 / HR.
Greenwich Drive
Appointment Type:
Appointment Percent:
Total Openings:
Work Schedule:
Days, 8 hrs/day, Monday - Friday

#120626 BUS SYS ANL 2/3

Initial Review Date: Wed 1/4/2023

UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy

Depending on the experience of the selected candidate, this position will be hired at the Business Systems Analyst 2 or Business Systems Analyst 3 level.

UCSD Layoff from Career Appointment: Apply by 12/14/2022 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 12/27/2022. Eligible Special Selection clients should contact their Disability Counselor for assistance.

UC San Diego career employees will have priority consideration for this position. Recruiters will begin to refer qualified internal applicants after the first 7 days of the job posting. Qualified external applicants may be referred to the hiring department, if a qualified pool of internal candidates is not identified and upon the request of the hiring manager.


UC San Diego Health Sciences is a Vice Chancellor area within the University of California San Diego (UCSD). The organizational structure comprises of an Academic and a clinical enterprise. The academic enterprise encompasses 2 professional schools (the School of Medicine and the Skaggs School of Pharmacy and Pharmaceutical Sciences), making up 20+ departments; the focus of the academic mission is teaching and research. The clinical enterprise includes the UC San Diego Medical Center, the Jacobs Medical Center, the Sulpizio Cardiovascular Center, the Moores Cancer Center, the Shiley Eye Institute and Student Health, all dedicated to patient care.

As a top-ranking, future oriented organization, we offer challenging career opportunities in a fast-paced and innovative environment. The Vice Chancellor’s Office follows a progressive philosophy of career-path development for its employees.

The Academic Resource Center (ARC) was established as a centralized business service center to provide Health Sciences departments with efficient, standardized transactional support services for faculty, academics, scholars, physicians and department liaisons in the areas of recruitment, appointment, academic reviews, personnel administration, and compensation. ARC's goal is to provide expert, timely, and accurate service and advice in support of the UC San Diego Health Science's mission of groundbreaking research, inspired teaching, and outstanding clinical care.

Incumbent will independently be responsible for the execution of technical activities related to ServiceNow and SharePoint. Responsibilities include interfacing with the School of Medicine departments, Skaggs School of Pharmacy and Pharmaceutical Sciences (SSPPS), the Academic Resource Center (ARC) and Vice Chancellor Health Sciences Academic Affairs unit (VCHS AA) to maintain, integrate, enhance and support the delivery of service to the client groups and gather requirements for system and process enhancements. The focus will primarily be on gathering functional and technical requirements by understanding complex business processes, and designing solutions leveraging multiple commercial off-the-shelf and custom-developed solutions. The incumbent will also be responsible for developing training and providing support and audit of the Faculty and Academic Information Repositories.

Applies skills as a seasoned, experienced professional with a full understanding of industry-wide business process and analysis practices and organizational policies and procedures. Resolves a wide range of business process issues of moderate to complex scope. Demonstrates good judgment in selecting methods and techniques to obtain solutions.

Salary range for the Business Systems Analyst 2 is $70,000 - $80,000. Salary range for the Business Systems Analyst 3 is $80,000 - $90,000.


  • Six (6) years of related experience, education/training, OR an Bachelor’s degree in related area plus two (2) years of related experience/training.

  • Demonstrated knowledge of business and process analysis functions.

  • Thorough Knowledge of related areas of IT. Including, but not limited to, application development, systems integration, infrastructure, databases, mobile and desktop user interfaces, and commodity IT solutions.

  • Strong skills and knowledge of methodologies associated with analysis of processes and problems, information flow and architecture.

  • In-depth understanding and skill in process and systems requirement documentation standards, such as Use Case modeling, User Story creations and narrative description.

  • Broad knowledge relating to software design.

  • Thorough knowledge of business processes and procedures. Experienced using business process mapping tool (i.e., Visio, Lucid Charts, etc.)

  • Demonstrated testing and test planning skills.

  • Effective communication and interpersonal skills. Proven ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Interpersonal and communications skills to work with both technical and non-technical personnel at various levels in the organization.

  • Ability to work in dynamic team environment demonstrating ARC Quality Standards: RESOURCEFULNESS: Ability to independently find quick and innovative ways to overcome challenges; RECEPTIVENESS: Willingness to listen, acknowledge, and apply feedback, knowledge, ideas and suggestions with an open mind; ACCURACY: Independently produces work and provides information that is consistently without error; and TIMELINESS: Delivers services in a time frame that meet or exceed expectation.

  • In-depth experience configuring out-of-the-box functions and business rules workflow using third party Software-as-a-Service applications that support business, administrative, or financial lines of business.

  • Experience leading a team and recommending priority projects to management based on resources, timelines, output, expected ROI and end-user impact analysis.

  • In-depth experience effectively presenting technical information (proposals, demonstration of new functionality, etc.) to both technical and non-technical audiences, of varying levels in the organization (ranges from entry level to director to AVCs).


  • Experience using ServiceNow.

  • Experience using PeopleSoft.

  • Project Management Professional (PMP) certification.

  • Lean Six Sigma certification.


  • Employment is subject to a criminal background check.

  • Employee must be available to work evenings and weekends.

  • Employee must be available to travel as required.

Pay Transparency Act Full Salary Range: $53,600 - $111,600 Annually

The University of California, San Diego is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range for this position is defined as the Full Pay Range. The budgeted salary or hourly range that the University reasonably expects to pay for this position defined as the Expected Pay Scale. Placement within the Expected Pay Scale is determined by internal equity, relevant qualifications, and collective bargaining agreements (when applicable).

Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see:

UC San Diego is a smoke and tobacco free environment. Please visit for more information.

Application Instructions

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