POSITION OVERVIEW

Incumbent is fully responsible to provide management, and set goals and program direction for Resident Services business operations, facilities, personnel and customer service standards, with full accountability for achievement of those goals. Participates in strategic planning and in development of objectives. Develops, interprets, revises, and implements policies, procedures, and guidelines. Participates in UC San Diego committees and teams. Reviews resident services issues and facilities management and operation with the Director of Strategic Partnerships and Housing Allocations on a regular basis and provides unbiased information regarding progress on initiatives and goals. Performs with a high level of professional judgment and creativity in analysis, investigations and negotiations, to achieve optimal and harmonious results. Leads staff in introducing new and innovative services and modifying/improving existing policies to meet the changing environment. Manages an annual operating budget of $18 million. Is responsible for leasing student housing facilities and ensuring occupancy to generate annual revenue of $56 million in lease income.

The Associate Director has overall responsibility for the Graduate and Family Housing (GFH) unit, which provides housing to approximately 6,200 graduate, transfer, and undergraduate students, staff, and faculty residents in operationally complex and divergent University owned, self-supporting and self-operated facilities including: Coast Apartments, La Jolla del Sol Apartments, Mesa Residential Apartments, One Miramar Street Apartments, Mesa Nueva, Nuevo West, Nuevo East, and future housing projects. The incumbent is independently responsible for overseeing leasing, resident relations and personnel administration of career and student employees for assigned facilities. The incumbent has overall responsibility for budget development and administration, adjudication of non-academic matters, student development and leadership training that supports the academic mission of the university and the commitment to adjunct educational experiences within the housing and dining facilities. The incumbent represents HDH and the residents in student life matters and works with the VCSA, the Colleges, Office of Graduate Studies, School of Medicine, and the Skaggs School of Pharmacy and Pharmaceutical Sciences on issues and initiatives related to campus-wide student affairs/student life issues that impact their residents and to ensure a consistent, appropriate response is made on policies and procedures that impact residential services.

Regularly consults with all levels of management, both internal and external to unit, on various projects. Responsible for coordination with Resident Deans and UCSD Police Department, as well as the coordination of a large number of support services to the community, not directly under their control. Maintains broad working relationship with students, staff personnel, academic personnel, officials of external agencies and general public. Additionally, the position is responsible for contracted services including residential security services (UCPD), and various contractors for property management functions and for Student Damage Claims. Provides leadership in finding and implementing creative solutions to maintain affordability of vital housing services and improve their financial viability.

DEPARTMENT OVERVIEW

Housing Dining Hospitality (HDH) is a self-funded, large and complex campus department consisting of 8 divisions, with over 900 career employees, 1000 to 1200 student employees and an annual operating budget exceeding $250 million. HDH provides housing beds for approximately 18,000 undergraduates, graduate students, faculty, staff and their families in over 400 buildings covering over 8 million sq. ft. HDH is in the midst of implementing an aggressive building plan which will add 10,000 new beds in the next 10 years and will nearly double the square footage by 2032.

Currently, HDH houses 42% of UCSD’s enrolled students with a goal of housing 65% by 2032. HDH provides maintenance and repair, contract meals/meal plan management, as well as retail food service, conference services and catering services to residents, students, faculty, staff, and campus visitors.

Housing/Dining/Hospitality commits to facilitating an equitable, diverse and inclusive environment, fostering a sense of belonging for our students and staff. As HDH we understand, each unique individual with their varied thoughts and experiences is what makes our department strong. Aligning with UC San Diego’s Office for Equity, Diversity, and Inclusion strategic goals, Housing/Dining/Hospitality is proud to promote and create opportunities for greater equity, diversity and inclusiveness within our division.

QUALIFICATIONS

• Broad knowledge of the organization's processes, protocols and procedures with a focus on budget, account and fund management and / or personnel management under labor contract(s) and personnel policy.

• Broad knowledge of financial analysis and reporting techniques; human resources and risk management planning; and / or accounting and payroll.

• Strong verbal and written communication skills; ability to influence / persuade all levels of staff.

• Skills in organization and customer service to effectively manage multiple important priorities. Proven ability to organize department work functions in an efficient and effective manner.

• Broad knowledge of common organization-specific and other computer application programs.

• Skills to work collaboratively with other locations.

• Proven skills to quickly evaluate complex issues and identify multiple options for resolution.

• Demonstrated management and conflict resolution skills to effectively lead and motivate others. Demonstrated knowledge and ability in the management and supervision of a multi-functional staff.

• Strong demonstrated experience in independent administration and management of a housing, dining or retail program. This includes, but is not limited to financial and labor management, housing, employee training and development, marketing and sales, facility development, managing health and safety standards. Demonstrated skill in managing fiscal, human and capital resources with skill in recognizing long-range objectives based on documented strategic and tactical planning.

• Demonstrated skill to develop and successfully manage a unit budget of at least $11 million. Ability to develop and analyze financial spreadsheets relating to financial impact of special projects, policy and procedure changes, and labor agreements. Ability to review payroll reports and labor reports to identify and analyze accuracy of data, impact of staff turnover and productivity.

• Demonstrated leadership and knowledge in strategic planning. Experience in establishing and implementing policy. Strong political and organizational acumen with demonstrated ability to exercise good judgment in making high-level management decisions and commitments. Skill in management of time to provide priority levels to department projects and job assignments. Skill to work independently and ability to be inventive and creative, including but not limited to initiating new programs, conceptualizing, organizing and directing projects, department growth and expansion, development and change.

• Demonstrated ability to collect and analyze data, interpret policies and procedures and apply them to routine as well as complex and unique situations. Ability to establish or recommend alternative solutions. Skill to develop innovative approaches, techniques and procedures to provide more efficient and responsive services. Strong analytical, problem solving, negotiation and organizational skills. Skill to anticipate future effects of proposed or actual actions and recommend changes as required.

• Skill in conceptualizing, analyzing, and interpreting broad educational issues, policies, and regulations. Ability to conceptualize programs to meet student needs and to evaluate student life programs. Thorough understanding of the developmental tasks appropriate to graduate and undergraduate students. Leadership and motivational skills in the development of students.

• Proven ability to use professional judgment in situations for which there are no established criteria or standards or where answers to problems are not readily apparent and initiate actions and solutions.

• Comprehensive knowledge of Federal and State laws related to student activities, including but not limited to alcohol consumption, raffles, drawings and lotteries, hazing, freedom of speech and religion, and the Americans with Disabilities Act.

• Extensive theoretical and experiential knowledge of property management to include emphasis on landlord/tenant law.

SPECIAL CONDITIONS

• Must have a valid California Driver’s License and participate in DMV pull program.
• May be required to occasionally work alternate work hours and shifts.
• Required to wear pager and/or radio phone during work hours and to respond to calls via cell phone after hours.
• Background check is required.

CANRA Mandated Reporter: This position has been identified as a Mandated Reporter pursuant to the California Child Abuse and Neglect Reporting Act and requires immediate reporting of physical abuse, sexual abuse, emotional abuse, or neglect of anyone under the age of 18.