Assoc AD- Ticket Sales & Ops / Triton Box Office - 118010
#118010 Assoc AD- Ticket Sales & Ops / Triton Box OfficeFiling Deadline: Fri 8/19/2022
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The Associate Athletics Director for Ticket Sales & Operations / Triton Box Office Director reports directly to the Senior Associate Athletic Director for Marketing, Ticketing & Engagement. As a senior management team leader, the incumbent will lead the unit responsible for ticket operations, administration, sales, admissions, and staffing for the Triton Box Office. This position will include supervision and training of ticket office and operations staffs, manage event-day ticket sales and operations, manage and serve as primary liaison for the ticketing and donation software system (currently Paciolan), establish and implement internal controls for the Triton Box Office, prepare ticket sales reports, manage season ticket sales and renewal processes, and manage Triton Box Office annual operating budget.
Serve as the primary contact for all Triton Box Office internal and external clients and stakeholders and direct ticket sales functions for a variety of sporting, performing arts and student events. Work strategically with other senior leadership related to development, marketing, corporate sponsorship and event operations to maximize revenues and create comprehensive season, single event and group tickets campaigns. Lead an efficient sales process, good fiscal practices and exceptional customer service as well as have a strong working knowledge and understanding of all rules and regulations related to NCAA compliance. The incumbent will follow operating philosophy consistent with that of the UC San Diego Athletic Department , the NCAA and all other client-related requirements, and a commitment to diversity in all of its forms. Triton Athletics promotes the pursuit of excellence, strength of character, teamwork, ethical conduct, and diversity, and is inextricably linked to the educational mission of the University.
Uses advanced intercollegiate athletics concepts and campus objectives to resolve highly complex issues for a large operational unit. Regularly works on highly complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Typically leads or supervises other staff or students. Works collaboratively with leaders in the areas of performing arts, student life and campus recreation
Bachelor’s degree in a related discipline (such as Business Administration, Marketing or related field ) and/or equivalent experience/training with an academic athletic program; or an equivalent combination of education and experience; and knowledge and abilities essential to the successful performance of the duties assigned to the position. Minimum of five (5) years related experience with no less than three (3) years in a ticketing management function of an arena or stadium
Independently exercise judgment within broadly defined guidelines and policies and select methods, techniques and evaluation criteria to obtain results which may impact the Intercollegiate Athletics program and the University. Experience and knowledge in a university and athletics ticket office working with ticketing platforms, sales, customer service and client services.
Problem-solving skills; multi-task, work with frequent interruptions, and effective listener. Strong demonstrated analytical, administrative, organizational, and decision-making skills and abilities; superior attention to detail; strong time-management skills; ability to plan for human and physical resource needs and to revise plans in response to changes of athletic program priorities, venues and schedules.
Proven ability to prioritize and pace multiple and complex responsibilities on several projects, simultaneously and on schedule; ability to work effectively with frequent interruptions, fluctuating workloads, changing priorities, and under pressure; and ability to independently follow tasks through to completion. Ability to work independently to identify and implement methods, procedures, and policies that lead to effectively manage ticketing operations.
Excellent verbal and written communication skills in the English language. Highly effective verbal and written communication skills in the English language. Interpersonal and customer service skills including assertiveness, tact, flexibility, attentive/reflective listening, respectfulness, diplomacy, flexibility and patience.
Ability to maintain composure while under the stress, pressure and time-sensitive demands of the job. Ability to establish and maintain cooperative working relationships with promoters, staff, students, and clients.
Proficiency in the use of computer applications relevant to job duties. Demonstrated experience using ticketing applications, spreadsheets, databases, networks and software packages specific to the field of ticketing. Demonstrated knowledge working within the Paciolan ticketing system platform. Perform complicated ticket system functions.
Demonstrated ability to use good judgment for problem solving; ability to analyze data and situations and provide recommendations based on findings; ability to be proactive to avoid potential problems.
Strong organizational skills including ability to prioritize time, plan, and follow projects through to completion. Strong demonstrated ability to prioritize multiple tasks and meet multiple deadlines in a dynamic environment with numerous interruptions and fluctuating priorities. Ability to develop and adjust routines and procedures as needed.
Understanding and adherence to all Big West Conference and NCAA ticketing policies.
Demonstrated supervisory skills, including the ability to train, motivate, and evaluate student employees, interns and volunteers; to delegate tasks; to schedule sufficient staffing for simultaneous athletic events based on knowledge of all schedules and the needs for sporting events; and establish cash-handling standards for ticket sellers.
Ability to develop and implement effective evaluation measures of ticketing strategies, gather and interpret demographic data from a variety of resources, and synthesize information through an analytical thought process; recognize potential and actual problems, independently resolve them, communicate higher level problems to management as appropriate, evaluate and suggest solutions and recommendations as needed; and develop and implement a plan to complete job goals efficiently and effectively despite the occurrence of problems.
Work schedule will include evenings, weekends and holidays. Must be able to travel to out-of-town meetings and athletic competitions.
Must be available for travel.
Valid Driver's License required. Incumbent may participate in the DMV Pull program and maintain a clean DMV record.
This position is a mandated reporter of known or suspected child abuse or neglect, according to the California law, Child Abuse and Neglect Reporting Act (CANRA).
This position is a campus security authority (CSA) for the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, which is a federal law requiring disclosure of information about crimes on and around campus.
Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).
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