DESCRIPTION

The Admissions Officer (AO) works in a fast-paced, deadline-driven, high-demand office, which receives in excess of 150,000 applications annually and is engaged in a highly selective admissions process each year. The AO is responsible for outreach, recruitment, reviewing first-year and transfer applications, admitted student yield, relations with schools and community and family outreach. The position requires professionalism, skills in presenting information, attention to detail, the ability to collaborate - working in teams, and flexibility. Under the general supervision of the Admissions Leadership Team, the AO identifies potential students, and provides information on a variety of admissions-related issues to the general public including, but not limited to: prospective applicants, parents, counselors, community-based organizations, faculty and campus colleagues. The AO fosters and maintains good working relationships with the public and institutions and organizations involved in outreach recruitment, as well as serves as a resource to the external community, such as high school and community college counselors, representatives from other universities and UC San Diego advisors and administrators.

Admission Officers independently review and/or evaluate, domestic and international applications, for admission at both the first-year and transfer level. The AO uses professional judgment and comprehensive knowledge of educational processes, including acceptance of transfer coursework from domestic institutions and international educational systems, in determining whether applicants meet requirements for admission. The AO is expected to perform with a high level of professionalism as a representative of UC San Diego and the University of California among many constituencies, often times conveying complicated and/or sensitive information. The AO serves as a resource to the staff in Admissions and the campus community for issues related to admission to the University.

QUALIFICATIONS

• Bachelor's degree in related area and / or three years experience in undergraduate admissions, student advising or student counseling and/or equivalent experience/training.

• Thorough knowledge and experience working with a diverse student population. Ability to interact effectively with a diverse group of prospective students and families, counselors, administrators, the general public and campus community including multicultural and non-traditional populations.

• Ability to interpret and communicate University policies and procedures to prospective students and the public. Ability to interpret broadly written faculty guidelines and use independent judgment in making admission decisions. Aptitude to remain abreast of changes to policy, procedures and adjust to changes as required.

• Ability to conduct professional presentations before large and small groups, representing the University and the Office of Admissions.

• Advanced verbal and written communication skills. Ability to be an active listener and provide excellent constituent/customer service in all interactions - in person, on the phone and electronically, demonstrating professionalism at all times.

• Ability to develop recruitment programs, and design effective materials. Ability to independently organize and implement informational programs for students and parents, counselors, community-based organizations, and the general public.

• Demonstrated analytical, critical thinking and problem-solving skills. Accurate computational skills and ability to interpret and implement policies and procedures when resolving issues.

• Capacity to be precise and pay close attention to detail including the ability to independently review records and develop itineraries, schedules and plan recruitment activities and programs.

• Ability to conduct independent and unsupervised individual evaluations and assessments (domestic and international), and provide admissions counseling for prospective students, admitted and denied applicants, current UC San Diego undergraduates, high school and community college counselors, college advisors and directors of advising, military recruiters and others.

• Thorough and comprehensive knowledge of academic programs, including curricula, admissions requirements, and financial aid programs, at colleges / universities and specifically at UC, and / or specific colleges and schools. Familiarity with educational trends, common and best practices at post secondary higher education institutions across the nation.

• Detailed knowledge of complex and broadly written guidelines governing evaluation, admission and deferral of first-year and transfer applicants, both domestic and international.

• Knowledge of admission-related technology including CRM (Customer Relationship Management) systems. Efficiency in utilizing technology and data to effectively execute the responsibilities of an Admissions Officer, from outreach and recruitment to application review, evaluation and yield.

• Experience in implementing programs and workshops with high schools and community colleges for recruitment and yield purposes.

• Familiarity in the use of a personal computer including the use of the Microsoft Office Suite (Work, Excel, PowerPoint). Knowledge of email systems as a primary form of communication; accomplished skill at navigating the internet for information retrieval.

• Ability to research, analyze and interpret documents from international educational systems, including transcripts, grading systems and curricula. Ability to recognize inconsistencies in academic records including duplication of course content, repetition and falsification.

SPECIAL CONDITIONS

• Job offer is contingent upon a satisfactory clearance based on background check results.

• Duties may require direct contact with children (defined as individuals under the age of 18). Completion of the Child Abuse and Neglect Reporting Act (CANRA) form is required.

• Must have a valid driver's license and auto-insurance at required limits of the University

• Must be able and willing to travel throughout the designed region(s) within the United States and abroad.

• Ability to work evenings/weekends during peak periods. Position includes substantial domestic and/or international travel. Must be able to obtain and maintain a valid passport and/or REAL ID.

• Cover letter required for a complete application