Job Description

Payroll Title:
Hiring Pay Scale
$60,000 - $111,600 / Year
La Jolla
Appointment Type:
Appointment Percent:
Total Openings:
Work Schedule:
Days, 8 hrs/day, Monday-Friday

#126724 Administrative Service Rep-Concierge Medicine

Initial Review Date: Mon 11/27/2023

UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

UC San Diego current employees who apply by 11/27/23 will have priority consideration for this position. Recruiters will refer qualified internal candidates after the first 7 days of the job posting. All qualified external applicants and additional internal applicants who apply after the priority date may have further consideration pending the results of the initial review.

UCSD Layoff from Career Appointment: Apply by 11/21/23 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 12/01/23. Eligible Special Selection clients should contact their Disability Counselor for assistance.

This position has recently been accreted by Teamsters CX union, and will be a part of that union moving forward.


This position involves the administrative services and operations for our innovative Concierge Medicine Program located in La Jolla, which provides the most personalized and coordinated medical care using leading-edge medicine and state-of-the-art technology. Performs clinic revenue reconciliation. Compiles and reports reimbursement data. Assists with incident reporting. Maintains patient accounts, interacts with collection agencies, and negotiates patient payment plans. Serves as liaison with billing office. Conducts chart reviews and reports discrepancies.

Updates diagnosis and procedure codes to support clinical documentation and maximize reimbursement. Monitors daily clinical reporting, communicates results to provide accurate and timely patient care coordination. Updates medical coding resource material and clinic procedures documentation. Serves as a department resource for finance and compliance questions/issues. Serves as a liaison between academic and clinical groups. Oversees equipment inventory and coordinates supply purchasing. Proficient user of clinic IT technology systems.

Trains administrative staff on IT systems and applications. Coordinates conferences, compiles attendee conference notes and clinical recommendations and disseminates information. Conducts registration, insurance, and authorization verification, updating patient demographics, disposition appointments, co-pay collection, expediting reports, working closely with physicians, nurses, staff and other UCSD departments and staff. Assisting Physicians and all team members with managing patient-related affairs and acts as a patient liaison by fielding questions, scheduling appointments, etc.


  • Seven years of related experience, education/training, OR a Bachelor’s degree in related area plus two (2) years of related experience/training.

  • Experience and proven success in-clinic medical billing practices including coding, billing systems, and documentation requirements.

  • Thorough knowledge of ambulatory care clinic practice management including patient care workflows and processes.

  • Demonstrated understanding of medical terminology and clinical knowledge of clinic practice area.

  • Excellent communication skills with the ability to communicate clearly both verbally and written.


  • Previous experience working in a complex healthcare environment.
  • Must have strong grammar and spelling skills.
  • EPIC trained.
  • Demonstrated experience with insurance and authorization.


  • Must be able to work various hours and locations based on business needs.
  • Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $53,600 - $111,600 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $25.67 - $53.45

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see:

UC San Diego is a smoke and tobacco free environment. Please visit for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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