Job Description

Payroll Title:
Salary Range
Commensurate with Experience
Appointment Type:
Appointment Percent:
EX Contract
Total Openings:
Work Schedule:
Days, 8 hour days, Monday-Friday

As a federally-funded institution, UC San Diego Health maintains a marijuana and drug free campus. New employees are subject to drug screening.

#112915 Front Desk Coordinator - Oncology

Filing Deadline: Tue 11/30/2021

For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy

UCSD Layoff from Career Appointment: Apply by 11/18/2021 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 11/30/2021. Eligible Special Selection clients should contact their Disability Counselor for assistance.


Under the supervision of the Clinical Operations Supervisor, the Front Desk Scheduling Coordinator is responsible for coverage as needed in all areas including Clinical Care Coordinator desks, Call Center, all Moores clinic areas in La Jolla, Hillcrest and North County locations. The scope encompasses greeting patients, check-in and check-out procedures,appointment scheduling for various Cancer Center areas including, but not limited to, the Moores Multi-Specialty Clinics, Koman Outpatient Pavilion, Hillcrest, Infusion Cancer, Fast Track, MRI, Imaging, and Laboratory Services.

Conducts registration, insurance and authorization verification, updates patient demographics, disposition appointments, co-pay collection, manages/monitors petty cash (cash drawer), expedites reports, works closely with physicians, nurses, staff and other UCSD departments and staff. Call Center Specialists are responsible for typical duties including customer service, answering multi-line incoming calls, completing online registration, insurance verification, scheduling appointments, securing authorization for scheduled services, expediting Epic orders by routed referrals through the MUC work queue.

Clinical Care Coordinator coverage includes covering desk duties, assisting patients with expediting new patient scheduling by reviewing the Epic referral WQ on a daily basis. Assists Physicians and all team members with managing all patient-related affairs and acts as a patient liaison by fielding questions, scheduling appointments, arranging for hospital admissions. Expediting patient needs, administrative duties, calendaring, academic duties, etc. Other duties as assigned.


  • Three (3) years of experience working in a large healthcare organization.

  • Prior scheduling experience.

  • Experience with patient check-in/check-out and cash handling.

  • Experience with insurance and authorization.

  • Epic trained.

  • Knowledge of oncology.


  • Bilingual Spanish/English.


  • Must be able to work various hours including holidays and weekends at different locations based on business needs.
  • Employment is subject to a criminal background check and pre-employment physical.

Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, and several outpatient clinics. UC San Diego Medical Center in Hillcrest is a designated Level I Trauma Center and has the only Burn Center in the county. We invite you to join our dynamic team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see:

UC San Diego is a smoke and tobacco free environment. Please visit for more information.

Application Instructions

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