112259 - Senior Training & Client Support Analyst
#112259 Senior Training & Client Support AnalystFiling Deadline: Fri 10/29/2021
For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus before they will be allowed on campus or in a facility or office. For more information visit: https://ucnet.universityofcalifornia.edu/news/2021/10/flu-vaccination-requirement-for-uc-students,-faculty-and-staff-issued-for-2021-2022.html
This is a 100% contract position for one year with the possibility of extension or conversion to career status.
The Senior Training & Client Support Analyst will work with Research Administration Training Program to identify and address training gaps based on needs assessments and client support data. The Senior Training & Client Support Analyst will design, develop and deliver research administration training and communications, including both synchronous and asynchronous. The incumbent is responsible for developing training curriculum, courseware, and tools for instructor-led, workshop, and web-based training for role-based end-users to successfully utilize the new enterprise platforms and technologies including customized business modules and other integrated systems. In consultation with campus advisory groups and subject matter experts analyses training materials provided by the business and identifies local supplemental materials needing development.
The Senior Training & Client Support Analyst will schedule and coordinate training sessions and lead training activities/exercises to various campus audiences and through various delivery methods. Participates in the creation of role-based competency requirements and content for curriculum guides and other needed collateral. Coordinate training schedule and logistics. This position develops and maintains mechanisms and techniques for delivering training and develops programs to track participation to ensure accountability and campus competency. Training audience is campus research administration staff and potentially academics.
Bachelor's degree in related area and / or equivalent experience / training.
Thorough knowledge of training and development, performance management and workplace learning. Ability to apply knowledge to achieve successful organizational outcomes.
Thorough knowledge of functional area and understands how work may impact other areas. Knowledge and skills-based in research administration pre-award, post-award, compliance and reporting.
Thorough analytical skills to conduct analysis and develop recommendations, demonstrating organization and problem-solving skills.
Thorough knowledge of delivering training programs and thorough knowledge of other areas of human resources.
Thorough knowledge of current training programs and trends.
Strong skills to conduct needs assessment and development of new training courses to meet organizational needs.
Strong analytical, verbal, written and interpersonal communication skills and strong presentation skills.
Experience with relevant business software systems; i.e., Word, Excel, Access, PowerPoint.
Strong skills in planning, resourcing and monitoring effective delivery of training.
Thorough knowledge of applying adult learning theories and education methodologies. In-depth knowledge of instructional development theory.
Demonstrated professional knowledge and proven experience in the overall research administration process, and the systems that support them, through practical experience in a similar large scale research institution.
Demonstrated knowledge and experience in sponsored research proposal management, and post award functions. Familiarity with the steps associated with proposal development, submissions, award management, negotiation, award management and financial reporting.
Demonstrated knowledge of and sensitivity to the interests and concerns of a diverse workforce.
U.S. person status is required for this position in order to comply with the Arms Export Control and Export Administration Act. U.S. persons are U.S. citizens, legal permanent residents as defined by 8 U.S.C. 1101(a)(20) or protected individuals as defined by 8 U.S.C. 1324b(a)(3).
Job offer is contingent upon satisfactory clearance based on Background Check results.
Occasional evenings and weekends may be required.
Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.