112248 - Front Desk/Back Office Coordinator-Surgery
As a federally-funded institution, UC San Diego Health maintains a marijuana and drug free campus. New employees are subject to drug screening.
#112248 Front Desk/Back Office Coordinator-SurgeryFiling Deadline: Fri 10/22/2021
For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus before they will be allowed on campus or in a facility or office. For more information visit: https://ucnet.universityofcalifornia.edu/news/2021/10/flu-vaccination-requirement-for-uc-students,-faculty-and-staff-issued-for-2021-2022.html
UCSD Layoff from Career Appointment: Apply by 10/12/21 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 10/22/21. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Under general supervision of the Clinic Manager, the Front Desk Coordinator acts as a point of contact for patients. The position performs and participates in front office patient centered duties, to include, but not limited to, greeting patients, co-pay collection, appointment scheduling, authorizations and referrals. The position acts as a resource for patients andassists physicians, staff, and ambulatory care service managers as needed. May perform other related duties as assigned.
Three (3) years of relevant experience, in a large, complex healthcare or clinic setting.
Demonstrated knowledge of third party payors including federal, state, and private health plans.
Demonstrated computer skills and be able to work between multiple systems during calls. *
Ability to work in an interactive environment and possess excellent customer service skillsboth in person and over phone.
Be able to maintain strict confidentiality.
Have excellent communication skills with the ability to communicate clearly both verballyand in writing.
Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.
- Experience with EPIC, Cadence scheduling and electronic records experience.
- Bilingual English/Spanish.
Must be able to work various hours and locations based on business needs.
May be required to float to other sites to provide coverage as needed. Must be able to work overtime as required.
Employment is subject to a criminal background check and pre-employment physical.
Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, and several outpatient clinics. UC San Diego Medical Center in Hillcrest is a designated Level I Trauma Center and has the only Burn Center in the county. We invite you to join our dynamic team!
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UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.