112146 - Assoc Director Parking Svcs & Commuter Information
#112146 Assoc Director Parking Svcs & Commuter InformationFiling Deadline: Thu 10/28/2021
For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus before they will be allowed on campus or in a facility or office. For more information visit: https://ucnet.universityofcalifornia.edu/news/2021/10/flu-vaccination-requirement-for-uc-students,-faculty-and-staff-issued-for-2021-2022.html
This position will remain open until filled.
A cover letter is required for a complete application packet.
Transportation Services (TS) provides the UC San Diego community and campus guests with flexible and sustainable transportation solutions that help them realize the promise of UC San Diego’s education, research and service missions. We offer a variety of transportation-related programs and services to UCSD's campus and health care facilities in the La Jolla and Hillcrest communities; services include: parking, enforcement, alternative transportation programs, special event field operations, transit, charter services, and long range and alternative transportation programs. TS is a self-supporting auxiliary service unit, in which all costs for services and operations must be derived from revenues generated by the services provided. As such, efficiency and financial stewardship are central to our identity and Shingo Lean methods are a significant part of our culture and business processes.
The operating budget of the department exceeds $30 Million, the assets managed in terms of parking structures and parking lots are valued at more than $100 Million. Staffing is approximately 100 full time career employees and 250 part-time student employees. The political sensitivity surrounding parking and transportation at the University, its Medical Centers and the surrounding communities makes TS one of only a few campus departments whose programs impact almost all members of the campus community, including students, faculty, staff, patients, visitors and the general public.
To minimize vehicular traffic and emissions, TS has pioneered sustainable transportation options and operates alternative-fuel vehicles. Its alternative transportation programs collectively save an estimated 23,380 metric tons of carbon dioxide emissions annually. TS is committed to improving, developing and marketing Sustainable Transportation options and to serve as a strong partner in improving regional air quality.
TS decision-making is guided by its Customer Promise, "Customers will be at the center of every decision we make. We will provide our customers with meaningful transportation choices and the information necessary to make the best choice for their unique situations." Transportation program development is guided by its Vision, "We will be a provider of choice for our customers and a model of excellence for our industry." We believe that "Improving the work is the work" and have adopted the Four Key Systems of Shingo Lean identified by Mike Martyn in Own the Gap. We support one another and the success of our team using the "Eight Key of Ubuntu" articulated by Shola Richards in Go Together.
Reporting to the Transportation Services (TS) Executive Director, this position provides leadership and direction to major department operations on University Campus, Hillcrest and La Jolla Medical Centers, as well as Moore's Cancer Center facilities. These department operational units include Parking Operations, comprised of Field Services (events & compliance) and Transportation Maintenance, and Customer & Visitor Information, comprised of Sales & Service and Department Services. Administrative support functions under the Executive Director's purview include procurement, inventory management, and AP/AR.
Provides senior level financial management and budget planning to plan, direct and control $8 Million Parking operating budget, as well as support the TS Executive Director in the planning, development and control of TS total annual budget of $40 million. Works closely with TS Executive Director and Operational Leadership Team to facilitate the resolution of budgetary, administrative, contractual, legal and public relations problems with unique or one-time projects or requests. Provides focused and well-managed oversight and communication of various projects and programs. Develops short and long range plans for TS infrastructure needs. Provides highest level analytical and problem solving skills. The incumbent has full authority to decide and act on operational programs, policies and long-range planning issues, and has signature authority for personnel and budget actions in the assigned functions. Determines immediate and long term strategic and technical requirements for all cash and business systems deployed in TS.
Manages TS customer communications plan including oversight of management responses to customer service complaints. Corrects operational problems in a timely manner. Forecasts and plans parking programs and services impacting over $100 Million in parking structure decisions. Manage and develop complex space utilization models designed to maximize parking utilization while balancing diverse needs of customer base. Negotiates and/or approves terms and conditions of contract agreements with new and existing vendors and consultants. Establishes and maintains expertise and information on alternative forms and technologies of transportation and parking programs, including their economics.
Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Reviews and approves recommendations for functional programs. Provides guidance to subordinates to achieve goals in accordance with established policies. Erroneous decisions or failure to achieve goals results in additional costs and personnel, and serious delays in overall schedules. Responsible for parking operations and facilities.
- A cover letter is required for a complete application packet.
Strong knowledge of parking operations; and HR policies and procedures. BA/BS degree in business administration; public administration, urban planning or related field and progressive management and supervisory experience; or an equivalent combination of education and experience; or equivalent experience.
Strong skills in management and operations planning. Progressive management experience in planning, organizing and directing a diverse workforce involved in parking and/or facilities management. Experience in, but not limited to, parking operations, financial and labor management, customer service, employee training and development, facility/space planning, audit and control and long term strategic planning and implementation.
Excellent analytical, problem solving, and effective communication skills; ability to evaluate information, practices, procedures, problems and situations to recognize alternatives and consequences, formulate logical and objective conclusions and make recommendations or take action appropriate to the situation.
Demonstrated use of initiative, creativity and ability to problem-solve and provide recommendations or implement solutions to complex issues and needs. Recommend or implement appropriate course of action on behalf of management. Ability to properly handle sensitive issues that arise frequently in a rapidly changing environment.
Proven skills in leadership, motivation of staff and team-building. Must possess strong leadership skills, human resource management experience, strong interpersonal relations skills and excellent written and verbal communications skills.
Strong skills in customer service to establish department program and standards. Proven experience successfully resolving difficult service complaints and public relations issues.
Solid experience managing customer service programs and ability to effectively communicate to a wide spectrum of customers; ability to design, monitor and evaluate customer service programs, focusing on constant improvement in quality and service to faculty, students, staff and campus visitors.
Strong skills to facilitate and collaborate with a diverse group of constituencies on long- and short-term parking and enforcement operations planning. Experience developing short- and long- range plans for transportation and parking infrastructure needs.
Proven experience in strategic planning, project management, supervision of professional and support staff, resource development, allocation and management.
Superb report preparation skills to meet operations planning and budgetary reporting requirements. Strong budget management experience with senior level financial management and budget planning experience to plan, direct and control an $8 Million operating budget and to effectively analyze and communicate financial performance. Skilled at data gathering, analysis and experience constructing tables, charts and graphs from data compiled for use in reporting and presentation.
Advanced skill in the functional use of computer and web-based applications such as but not limited to: MS Office Suite, Outlook, T2 Flex or comparable parking management applications..
Effective interpersonal skills including tact, diplomacy and flexibility with the ability to work in a team framework in conjunction with Principles of Community with all levels of staff and outside vendors. Ability to effectively work individually or in teams and ability to communicate effectively with people of many diverse backgrounds including students, staff, faculty, and customers.
Demonstrated experience developing and/or administering comprehensive facility maintenance programs.
DOJ/FBI and DMV background clearances required prior to employment.
Must possess and maintain valid California Driver License. Must maintain eligibility to operate University vehicles and participate in the pull notice program.
Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
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