111619 - Systems Administrator 1
#111619 Systems Administrator 1Filing Deadline: Thu 9/23/2021
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Under supervision, the incumbent will apply systems administration concepts, and university policies and procedures to resolve routine issues. The Systems Administrator 1 will work on problems of limited scope and follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained. The incumbent will provide desktop systems administration to include: user account setup (Active Directory and G Suite), mail and mail list administration, and Group calendar (O365 and G Suite) setup and administration.
Desktop systems administration tasks will also include: performing data backups and verifying the performance and integrity of backups for client systems; installing and upgrading hardware and software in a heterogeneous Linux/Windows/Macintosh/Solaris environment; maintaining software licenses and records and hardware configuration logs; configuring and supporting network printing and file sharing; and software/trouble shooting documentation. User support responsibilities for Macintosh OS X, Microsoft Windows, and Linux desktop platforms include: answering user questions regarding computer hardware and software with tact and patience, troubleshooting hardware/software problems, and hardware/software installation and setup.
Network monitoring and security responsibilities include ensuring that all managed client workstations and laptop computers are in compliance with UC San Diego Network Security Standards including: installing security related OS patches, ensuring the proper operation of anti-virus and firewall software, and assisting SIO and UC San Diego security personnel with monitoring network traffic and security logs. Test software packages for safe and reliable installation on users' computers. Document software installation and setup methods and protocols. Train users in operating systems and application software.
- Occasional non-standard hours and/or weekends may be required.
Bachelor’s Degree in related area and completed coursework in a technical discipline such as computer science or information technology; OR an equivalent combination of education and experience.
Proven experience with troubleshooting and resolving computer hardware, software and networking problems. Experience supporting a variety of office, email, and utility software applications.
Demonstrated knowledge of and experience with Linux, Mac OS X, and Microsoft Windows operating systems, including installation, upgrading and troubleshooting.
Basic knowledge of how to apply technologies and systems to meet business needs. Basic understanding of system performance monitoring and actions that can be taken to improve or correct performance.
Demonstrated experience with at least one scripting language such as a UNIX shell (i.e., csh, Bash), Perl, or Python.
Basic knowledge of computer security best practices and policies. Experience with firewalls and network and security monitoring tools.
Demonstrated experience with anti-viral software installation, configuration, and usage.
Demonstrated knowledge of database applications such as Filemaker and RDMS such as Sybase, DB2, or MySQL.
Proficiency and advanced skills using word processing, spreadsheet, presentation, database, and communications software and troubleshooting associated software problems.
Proven experience researching, recommending, selecting and purchasing software, hardware, and peripherals.
Strong analytical, deductive reasoning and problem-solving skills. Excellent organizational skills; reliable, meticulous, and conscientious. Proven ability to meet deadlines.
Excellent customer service skills and the willingness to support a diverse user base with a wide range of computer experience.
Strong ability to communicate effectively and accurately in written and verbal form in both formal and informal settings. Self-motivated and works independently and as part of a team.
Proven ability to elicit and communicate technical and non-technical information in a clear and concise manner both verbally and in writing.
Job offer is contingent upon a satisfactory clearance based on background check results.
Must be able to drive a vehicle; demonstrated safe driving skills.
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Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
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