111613 - Tobacco Cessation Telephone Counselor
As a federally-funded institution, UC San Diego Health maintains a marijuana and drug free campus. New employees are subject to drug screening.
#111613 Tobacco Cessation Telephone CounselorInitial Review Date: Wed 9/22/2021
For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus before they will be allowed on campus or in a facility or office. For more information visit: https://ucnet.universityofcalifornia.edu/news/2021/07/ucs-covid-19-vaccine-policy.html
This position will remain open until a successful candidate has been identified.
UCSD Layoff from Career Appointment: Apply by 9/13/21 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 9/22/21. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Kick It California, formerly known as California Smokers' Helpline, is part of the UCSD Moore's Cancer Center and offers free evidence-based telephone counseling to help people quit using tobacco. Kick It California offers service in six languages: English, Spanish, Mandarin, Cantonese, Korean, and Vietnamese. In addition, Kick It California conducts research in tobacco control through grant funding (NCI, CDC, CMS, TRDRP and others). At any given time, research projects are being developed, implemented, written-up and published. Kick It California is also responsible for conducting the California Student Tobacco Survey (CSTS) and evaluating the Tobacco Use Prevention Education (TUPE) program.
The Tobacco Cessation Telephone Counselor will learn to provide tobacco cessation telephone counseling to clients calling Kick It California, formerly known as California Smokers' Helpline. Answers incoming calls to the program, following established procedures and protocol to assess needs of callers, transition into counseling and provide the best possible service. Learns to assist clients in developing and implementing effective strategies to quit smoking or other tobacco use. Creates and sustains a supportive client-focused environment for the change of addictive behavior. Gathers and records detailed and accurate information on clients. Maintains thorough and confidential records of all client interactions. Acquires a thorough grasp of all aspects of smoking cessation, including the psychology of addictive behavior, physiological aspects of withdrawal, and behavior modification techniques that facilitate the quitting process. Participates in various research studies, applying protocols and procedures appropriate to the subject populations. Provides assistance with counselor training. Fluent in English, or English and one of the following languages: Spanish, Mandarin, Cantonese, Korean, or Vietnamese.
Coursework or work experience in related area. Continuing education in related field.
Fluent in English OR English and at least one of the following: Spanish, Korean, Vietnamese, Mandarin or Cantonese.
Knowledge or experience in program content and objectives. Knowledge of how to deliver educational programs in a variety of settings. Demonstrated skill in communicating in a helpful, informative, and supportive manner on the phone, and in providing appropriate interventions based on accurate assessment to a diverse group of study participants.
Organizational skills to develop a project plan, monitor plans against established deadlines, and review and analyze results.
Basic effective reading, verbal, written communications and presentation skills to interact with individuals from diverse backgrounds.
Ability to maintain positive interactions with others and work cooperatively.
Experience using business software systems in the completion of work assignments; i.e., Word, Excel, Access, PowerPoint.
Demonstrated skill in conducting detailed telephone interviews, and ability to simultaneously use online databases.
Ability to understand and follow research protocols, including determining subjects' eligibility to participate in studies, randomization procedures, and coding of data.
Background in counseling, psychology, or health-related field.
Employment is subject to a criminal background check.
Weekends and some holidays may be required.
Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, and several outpatient clinics. UC San Diego Medical Center in Hillcrest is a designated Level I Trauma Center and has the only Burn Center in the county. We invite you to join our dynamic team!
Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.
UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.