111349 - Salesforce CRM Administrator
#111349 Salesforce CRM AdministratorExtended Deadline: Fri 9/24/2021
For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus before they will be allowed on campus or in a facility or office. For more information visit: https://ucnet.universityofcalifornia.edu/news/2021/07/ucs-covid-19-vaccine-policy.html
UCSD Layoff from Career Appointment: Apply by 08/30/21 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 09/09/21. Eligible Special Selection clients should contact their Disability Counselor for assistance.
- This position is open until filled. First Review Date: 09/10/21.
The UC San Diego Rady School of Management provides business education through its undergraduate minors and courses, multiple Masters degree programs, and its PhD program.
The Rady School's values are excellence, innovation, collaboration and integrity. The staff who work at the Rady School have created a highly participatory, high energy, upbeat environment where providing excellent customer service to our students and our faculty is a priority.
The Salesforce CRM Admin executes the day-to-day configuration, support, maintenance, and improvement of the Rady School of Management's CRM and Business Intelligence platforms maintaining the School of Management’s investment in the Salesforce and TargetX platforms.
As part of the growing Rady CRM team, this position demonstrates a high degree of self-initiative and commitment to expanding skills and expertise via self-study, working/mentoring with colleagues, and internal and external training. Able to work on administration tasks on their own and may initiate analysis phases of application support.
Specific duties include:
* Serves as primary system administrator for the TargetX and core Salesforce.com CRM environments.
* Handles all basic administrative functions, including user account maintenance, reports and dashboards, workflows, and other routine tasks.
* Designs and implements new processes and facilitates user adoption.
* Manages Salesforce.com data feeds and other integrations.
* Coordinates the evaluation, scope, and completion of new development requests.
* Works with Rady Program Management teams to establish suitable processes to support administrative, development, and change management activities.
* Assists in training new users and growing the TargetX and SalesForce.com skill set across the Rady program teams.
* Communicates progression organizes meetings, solicits and guides feedback activities, especially when adjustments to project goals, expectations, and timelines are necessary.
This position interacts with UC San Diego Rady School of Management functional leaders, organizational units, and subject matter experts to identify, develop and deploy new business processes, focusing on the Rady School's admissions and recruitment functions as well as other business functions. In addition, this position uses rapport-building skills and client collaboration skills during project discussions, resulting in clear expectations and successful implementations.
This position leads small projects, interacts with managers, users, faculty, technical and non-technical staff, both within and outside the Rady School. In this role, the position leads project meetings, solicits user feedback, develops specs, negotiates timeframes and deliverables, and reports on project progress.
Client interaction experience: experience interacting with users/clients to identify the key components of a process. Experience interviewing line managers and front line staff to expedite streamlining of processes, guiding discussions, and clarifying uncertain/unknown steps of a process.
Strong experience with SalesForce.com and TargetX platforms. Experience building custom apps and objects, formula fields, workflows, custom views and other content of intermediate complexity.
Strong understanding of SalesForce.com best practices and functionality. Ability to assess the impact of new requirements on SalesForce.com and TargetX.
Experience with common programming tools.
Intermediate skills associated with the design, development, modification and deployment of software, including object-oriented programming concepts.
Experience leading projects of small to medium complexity (i.e. identify scope of project, estimate timelines & milestones). Project management and organizational skills; ability to adapt to changing priorities and changing deadlines.
Self-motivated and works independently and as part of a team. Project leadership skills. Excellent prioritization skills & time management skills; multi-tasking skills. Experience projecting project timelines and meeting deadlines.
Strong communication and interpersonal skills. Rapport-building skills; client interaction skills.
Demonstrated software repository skills. Demonstrated testing and test planning skills.
Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Rapport-building skills;
Problem-solving skills. Experience managing complex information, assessing problems, and developing effective solutions.
Experience providing insightful data-driven analysis. Extensive demonstrated experience mining data from multiple sources and databases using SQL, Access, pivot tables and other query tools.
Strong knowledge of relevant internal databases, BI applications and tools such as Tableau and Cognos. Ability to produce high-quality reports and documentation. Ability to use dashboard intelligence platforms (i.e., IBM Cognos, Tableau Desktop, Tableau Server), enterprise performance management software, and other analytical technologies. Demonstrated experience with complex spreadsheets, tables, graphs, and PowerPoint slides.
Advanced knowledge of Structured Query Language (SQL) to group, analyze, and transform data. Ability to generate moderately complex reports/tables using diverse data sets within RDMS environments.
Experience with developing software applications involved with confidential or protected data.
Demonstrated ability to understand functional needs and how systems can support those needs. Demonstrated ability to develop conversion and system implementation plans.
Demonstrated ability to interface with management on a regular basis.
Knowledge of secure software development. Demonstrated software repository skills. Demonstrated testing and test planning skills.
Experience with planning for deployment and creation of feedback mechanisms.
- Job offer is contingent upon satisfactory clearance based on Background Check results.
Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.
Job Reference #: 111349