110877 - Undergrad Student Academic Advisor 2
#110877 Undergrad Student Academic Advisor 2Extended Deadline: Thu 10/21/2021
For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus before they will be allowed on campus or in a facility or office. For more information visit: https://ucnet.universityofcalifornia.edu/news/2021/10/flu-vaccination-requirement-for-uc-students,-faculty-and-staff-issued-for-2021-2022.html
UCSD Layoff from Career Appointment: Apply by 08/05/21 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 08/16/21. Eligible Special Selection clients should contact their Disability Counselor for assistance.
- This position is open until filled. First Review Date: 08/17/21.
The Rady School of Management provides business education through its PhD program, Masters degree programs, undergraduate minors and courses, and executive business programs. In addition to these educational programs, the Rady School includes the Beyster Institute, the California Institute of Innovation and Development, and the US Israel Center.
The Rady School's values are excellence, innovation, collaboration and integrity. The staff who work at the Rady School have created a highly participatory, high energy, upbeat environment where providing excellent customer service to our students and our faculty is a priority.
This position is at the UCSD Rady School of Management's Undergraduate Programs area. The area offers many undergraduate business courses, six minors (Accounting, Business, Entrepreneurship, Supply Chain, Marketing, and Finance), two interdisciplinary majors (IS- International Business and Business Psychology), one joint major (Business Economics), and provides course work for several interdisciplinary majors on campus.
The position advises UC San Diego undergraduate students on registration procedures, requirements, course availability, required pre-requisites, drop/add procedures and deadlines, waiting list status, incompletes, and internships etc. The position interprets and implements university policies related to academic guidelines, student enrollments, student course selection, transfer of external courses for UCSD credit, etc. Advising and information sharing occurs in person, online, and via phone and email.
The position advises and orients visiting undergraduate course instructors regarding student-related academic policies and departmental practices, grading processes, and accommodation policies.
The position represents the Rady School at on-campus events such as Welcome Week, orientations, Admit Day, Triton Day, Triton Transfer Day and presents information about Rady’s undergraduate programs to UCSD residential colleges and a wide variety of student clubs/organizations. This position also responds to a broad range of questions from prospective students and occasionally from their parents. This position is responsible for interacting with the Registrar/Degree Audit Team and with other campus departments such Office of Student Disabilities and Academic Integrity Office.
Lastly, this position manages enrollment for undergraduate courses by prioritizing waitlists and managing the complicated enrollment process for Extension students. This includes projecting enrollments for a variety of courses and balancing the requirements of UCSD enrollment numbers with the needs of Professional Studies/Extension students.
- Please submit a cover letter for a complete application.
Experience working in a fast-paced customer/student-centric position. Experience advising students regarding academic performance and course enrollment in a university setting for college course credit or towards a degree.
Demonstrated experience with online student advising.
Proven experience researching, interpreting, recommending, and applying academic and non-academic policies at a university. Experience extrapolating university-wide (or organization-wide) policies.
Experience interpreting and explaining academic policies at a university concerning course registration, course/degree requirements, waitlist procedures, class sequencing, related to a degree program (i.e. for college course credit) within a university setting.
Experience working with students requesting accommodations; experience interacting with a university (or similar) Office of Disabilities, Counseling and Psychological Services, and other similar non-academic support departments.
Experience interpreting student & instructor needs for information or action. Experience providing advice and clear instructions, clarifying policies and providing accurate information to instructors and students.
Knowledge and experience to analyze/coordinate policies and procedures as they relate to a variety of academic and non-academic functions. Experience researching university policy and procedures, experience analyzing and deciding upon options and best next steps.
Strong written/verbal communication skills including diplomacy, tact and flexibility even when under pressure. Active listening and conflict resolution experience/skills. Demonstrated ability to provide customer service to faculty, students, parents, visitors and staff.
Experience with on-line academic learning management website such as Canvas, WebCT, Blackboard, Angel. Experience viewing or posting documents, assignments, websites, etc. on an online academic website. Experience with data entry, preferably into Excel or ACCESS. Microsoft Office suite including WORD, and PowerPoint.
Experience with educational policies as it pertains to confidentiality of student information, accommodation of students with special needs, grading policies, registration policies, course scheduling, exam scheduling, etc. Experience guarding student confidentiality of records, awareness/education in FERPA.
Demonstrated experience orienting instructors/advisors as to university policies in a positive, collegial manner; experience advising instructors/faculty on academic policies.
- Experience interacting with an international audience, ideally students.
- Job offer is contingent on clear Background Check.
Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
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