Job Description

Payroll Title:
Patient Experience
Salary Range
Commensurate with Experience
Appointment Type:
Appointment Percent:
Total Openings:
Work Schedule:
Days, 8 variable, Monday - Friday

As a federally-funded institution, UC San Diego Health maintains a marijuana and drug free campus. New employees are subject to drug screening.

#110722 Patient Communications Supervisor

Filing Deadline: Wed 9/22/2021

For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus before they will be allowed on campus or in a facility or office. For more information visit:

Special Selection Applicants: Apply by 08/16/2021 . Eligible Special Selection clients should contact their Disability Counselor for assistance.

This position will remain open until filled.


The Patient Communications Supervisor reports to the Office of Experience Transformation and partners closely with Marketing and Communications. The Supervisor will lead the strategic planning, program management, development and deployment of patient communications. In addition to developing a comprehensive patient communications program will also manage projects and participate in or lead committees where patient communication is a key component. Supervise and edit materials including MyChart messages/announcements, texts/emails, handouts/pamphlets, voice recordings, web content, and more.

This position will support cross departmental work and participate in interdisciplinary work groups supporting the need to centralize patient facing communications. The incumbent will partner closely with the marketing team on the development of web content and the web redesign. Patient Communications Supervisor will directly oversee the content for the new patient facing TV channel, design and implement New Patient Welcome packets and program; manage the patient and family information section of the website; and oversee the MyCare Companion program in Epic. This role may also assist with planning and development of Experience communications such as developing culture content for Leading the Way Communications and Health Disparities work.


  • Nine (9) years of related experience, education/training with Healthcare web writing, content writing, marketing and patient communications OR a Bachelor’s degree in related area plus five (5) years of related experience/training with Healthcare web writing, content writing, marketing and patient communications.

  • Experience and proven knowledge and understanding of all aspects of communications, including strategic planning for various media venues, technical aspects and requirements of various venues, and most appropriate and effective applications.


  • Masters degree.
  • Supervisory experience.
  • Program and/or strategy development experience.


  • Must be able to work various hours and locations based on business needs.
  • Employment is subject to a criminal background check and pre-employment physical.

Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, and several outpatient clinics. UC San Diego Medical Center in Hillcrest is a designated Level I Trauma Center and has the only Burn Center in the county. We invite you to join our dynamic team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see:

UC San Diego is a smoke and tobacco free environment. Please visit for more information.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online