110163 - Assistant Director- Ticket Sales & Operations
#110163 Assistant Director- Ticket Sales & OperationsExtended Deadline: Fri 9/17/2021
For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus before they will be allowed on campus or in a facility or office. For more information visit: https://ucnet.universityofcalifornia.edu/news/2021/07/ucs-covid-19-vaccine-policy.html
UCSD Layoff from Career Appointment: Apply by 06/28/21 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 07/07/21. Eligible Special Selection clients should contact their Disability Counselor for assistance.
The University of California San Diego is seeking qualified applicants for the position of Assistant Director, Ticket Sales & Operations. UC San Diego, located in La Jolla, in the San Diego Metropolitan area, enrolls over 35,000 students, earned recognition as one of the world’s premier research universities, and is ranked as one of the top-10 public universities in the nation. Triton Athletics has a proud tradition of academic and athletic excellence and sponsors 23 varsity sports. UC San Diego Athletics has begun reclassifying to NCAA Division I and competes as a member of the Big West Conference.
Incumbent assists with ticket operations, ticketing platform, venue seat mapping and the digital ticketing program for Athletic and university events. This position will collaborate daily with Development, Marketing and Corporate Sponsorship to maximize revenues and assist in a comprehensive season tickets campaign. Provide an efficient sales process, good fiscal practices and exceptional customer service as well as have a strong working knowledge and understanding of all NCAA rules and regulations regarding compliance issues.The incumbent will follow the athletic philosophy consistent with that of the UC San Diego Athletic Department and NCAA, and a commitment to diversity in all its forms.
A complete application will include a cover letter, online application and resume.
Thorough knowledge of program activity and best practices. Experience and knowledge in a ticket office working with ticketing platforms, sales, customer service and client services.
Strong problem-solving skills; multi-task, work with frequent interruptions, and effective listener. Ability to work independently to identify and implement methods, procedures, and policies that lead to effectively manage ticketing operations.
Highly effective verbal and written communication skills in the English language. Strong oral and written communication skills to communicate and interact with persons of diverse backgrounds and personalities. Ability to convey technical information and provide guidelines in a clear and professional manner, using diplomacy, tact and discretion in all interactions.
Proficiency in the use of computer applications relevant to job duties. Experience using ticketing applications, spreadsheets, databases, networks and software packages specific to the field of ticketing.
Thorough knowledge of ticketing accounting, security procedures and cashiering controls.
Exhibits attention to detail to ensure financial security of revenue.
Ability to establish and maintain cooperative working relationships with promoters, staff, students, and clients.
Strong organizational skills including ability to prioritize time, plan, and follow projects through to completion. Proven ability to prioritize multiple tasks and meet multiple deadlines in a dynamic environment with numerous interruptions and fluctuating priorities. Ability to develop and adjust routines and procedures as needed.
Proven ability to accurately and thoroughly complete electronic documents, with conscious attention to detail, and identify, troubleshoot and resolve problems or discrepancies.
Demonstrated supervisory skills. Ability to train, motivate, and evaluate student employees; to delegate tasks; to schedule sufficient staffing for simultaneous events based on knowledge of all schedules and the needs for sporting and university events; and follow cash-handling standards for ticket sellers.
Work schedule will include evenings, weekends and holidays.
Must be able to travel to out-of-town meetings and athletic competitions.
Valid Driver's License required. Incumbent may participate in the DMV Pull program and maintain a clean DMV record.
This position is a mandated reporter of known or suspected child abuse or neglect, according to the California law, Child Abuse and Neglect Reporting Act (CANRA).
This position is a campus security authority (CSA) for the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, which is a federal law requiring disclosure of information about crimes on and around campus.
The effects of the COVID-19 pandemic have impacted UC San Diego Campus hiring. UCSD Campus will continue to recruit for essential positions and we ask for your understanding and patience with our application process during this unprecedented time. For more information regarding steps we are taking to keep applicants and staff safe during this time, please view: https://blink.ucsd.edu/HR/services/covid-19/Video-Interview-Tips-for-Candidates.-April4-2020.pdf Additional information about UC San Diego’s response to the COVID-19 pandemic: https://returntolearn.ucsd.edu/ and https://blink.ucsd.edu/HR/services/covid-19/index.html.
Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.